Business Analyst

Crystal Management; Vienna (VA); Hybrid; USD 88,000 - 132,000; Full time

Job summary

Crystal Management in Vienna, VA is seeking a technically proficient Business Analyst to join the PRISM Application Support Services team. This role supports Oracle APEX applications by working with users, stakeholders, project leadership, and developers to understand needs, resolve issues, improve documentation, and help deliver effective enhancements.

The position is hybrid, requiring some office time and telework as needed by the customer and project needs.

Qualifications

• Experience with Oracle APEX, SQL, PL/SQL, HTML, JavaScript, CSS and related support tools.
• Organize and facilitate release planning, sprint planning, stand-ups, and inter-team meetings.
• Working knowledge of Agile methods, frameworks, practices, and tools.

Responsibilities

• Serve as primary liaison between application users, stakeholders, project leadership, and developers.
• Review, track, and communicate resolution of user feedback, service requests, defects, and enhancements.
• Support user access administration and communications, including role assignments and activations.
• Allocate budget appropriations to program codes after verification and communication.
• Process work-package archiving/unarchiving requests and maintain records.
• Maintain and update application documentation as changes occur.
• Stay informed on application changes, development activity, and data updates.
• Elicit, analyze, document, and validate business needs from customers and end users.
• Develop, configure, test, and support Oracle APEX applications in 24.x or later with guidance.

Skills

Oracle APEX

SQL

PL/SQL

HTML

JavaScript

CSS

Workflow technologies

Agile practices

Education

Bachelor’s degree in systems engineering / IT / CS or related field

DoD 8570/8140 IAT Level II certification (e.g., Security+)

Tools

Agile tools

Oracle APEX development environment

Job description

Job Details

Job Location: VIENNA, VA 22182, Position Type: Full Time, Salary Range: $88,000.00 - $132,000.00 Salary, Travel Percentage: None, Business Analyst – PRISM Application Support Services

Support mission-focused Oracle APEX applications by translating user needs into practical solutions, responsive support, and continuous improvements.

Location: Hybrid/telework and office-based support, as required by the customer and project needs.

Employment Type: Full-time

Position Summary

We are looking for a technically proficient Business Analyst to join our PRISM Application Support Services team. This role supports custom Oracle Application Express applications by working directly with users, stakeholders, project leadership, and developers to understand operational needs, resolve issues, improve documentation, and help deliver effective application enhancements.

Key Responsibilities

• Serve as a primary point of contact between application users, business stakeholders, project leadership, and developers.
• Review, coordinate, track, and communicate resolution of user feedback, service requests, defects, enhancement requests, emergency events, and questions.
• Support user access administration, including access request review, approval coordination, role assignment, account activation, and user communication.
• Assign budget appropriations to program codes after verifying required information and communicating program availability.
• Process work-package archiving and unarchiving requests by researching records and completing authorized actions.
• Maintain and update application documentation as interfaces, screenshots, processes, and business rules change.
• Stay informed on application changes, development activities, stakeholder requirements, and related data updates.

Oracle APEX Development Support

• Elicit, analyze, document, and validate business needs from customers, stakeholders, and end users.
• Facilitate requirements-gathering activities through interviews, workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, and scenarios.
• Develop, configure, enhance, test, and support Oracle APEX applications in an APEX 24.x or later environment, with guidance and code review as needed.
• Apply Oracle APEX development concepts, including pages, regions, forms, interactive reports and grids, shared components, validations, dynamic actions, processes, security, and deployment practices.

Qualifications: Required Qualifications

• Experience with Oracle APEX, SQL, PL/SQL, HTML, JavaScript, CSS, workflow technologies, and related application support tools.
• Ability to organize and facilitate release planning, sprint planning, retrospectives, daily stand-ups, and inter-team dependency meetings.
• Working knowledge of Agile methods, frameworks, practices, and tools.
• Strong analytical, problem-solving, organizational, and documentation skills.
• Excellent verbal and written communication skills, including the ability to interact professionally with senior leaders, stakeholders, technical teams, and end users.

Education and Certification

• Bachelor’s degree in systems engineering, information technology, computer science, a related discipline, or an equivalent combination of education and relevant experience.
• CompTIA Security+ CE or another DoD 8570/8140 IAT Level II-compliant certification must be held or obtained within six months of start date.

Clearance Requirements

• U.S. citizenship is required.
• Active DoD Secret clearance is required.
• The selected candidate must be able to pass a background investigation and obtain or maintain the security clearance required for the position.

Physical Requirements

This role is primarily sedentary and involves routine computer use in an office and/or telework environment, with occasional movement around the office.