Business Analyst

Crystal Management, LLC; Vienna (VA); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Crystal Management, LLC is seeking a technically proficient Business Analyst to support PRISM Application services. You will work with users, stakeholders, and developers to understand needs, resolve issues, and implement enhancements.

The role involves hybrid/telework and office-based support as required by the customer and project needs. A DoD security clearance is required for the position.

Qualifications

• Experience with Oracle APEX, SQL, PL/SQL, HTML, JavaScript, CSS.
• Ability to organize release planning, sprint planning, and stand-ups.
• Knowledge of Agile methods and associated tools.
• Strong analytical and communication skills.

Responsibilities

• Serve as main liaison between users, stakeholders, leadership and developers.
• Coordinate, track, and communicate resolution of user feedback, requests, defects and questions.
• Support user access administration including reviews, approvals, and account activation.
• Assist in budgeting processes by assigning program codes after verifying information.
• Maintain and update application documentation as interfaces and processes change.
• Stay informed on application changes and development activities.

Skills

Oracle APEX

SQL

PL/SQL

HTML

JavaScript

CSS

Agile

Documentation

Communication

Problem solving

Education

Bachelor's degree in systems engineering / IT / CS

CompTIA Security+ CE or DoD 8570/8140 IAT Level II cert

Job description

Business Analyst - PRISM Application Support Services

Support mission-focused Oracle APEX applications by translating user needs into practical solutions, responsive support, and continuous improvements.

Location: Hybrid/telework and office-based support, as required by the customer and project needs.

Employment Type: Full-time

Position Summary

We are looking for a technically proficient Business Analyst to join our PRISM Application Support Services team. This role supports custom Oracle Application Express applications by working directly with users, stakeholders, project leadership, and developers to understand operational needs, resolve issues, improve documentation, and help deliver effective application enhancements.

Key Responsibilities

Business Analysis and Application Support

• Serve as a primary point of contact between application users, business stakeholders, project leadership, and developers.
• Review, coordinate, track, and communicate resolution of user feedback, service requests, defects, enhancement requests, emergency events, and questions.
• Support user access administration, including access request review, approval coordination, role assignment, account activation, and user communication.
• Assign budget appropriations to program codes after verifying required information and communicating program availability.
• Process work-package archiving and unarchiving requests by researching records and completing authorized actions.
• Maintain and update application documentation as interfaces, screenshots, processes, and business rules change.
• Stay informed on application changes, development activities, stakeholder requirements, and related data updates.

Oracle APEX Development Support

• Elicit, analyze, document, and validate business needs from customers, stakeholders, and end users.
• Facilitate requirements-gathering activities through interviews, workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, and scenarios.
• Develop, configure, enhance, test, and support Oracle APEX applications in an APEX 24.x or later environment, with guidance and code review as needed.
• Apply Oracle APEX development concepts, including pages, regions, forms, interactive reports and grids, shared components, validations, dynamic actions, processes, security, and deployment practices.

Qualifications

Required Qualifications

• Experience with Oracle APEX, SQL, PL/SQL, HTML, JavaScript, CSS, workflow technologies, and related application support tools.
• Ability to organize and facilitate release planning, sprint planning, retrospectives, daily stand-ups, and inter-team dependency meetings.
• Working knowledge of Agile methods, frameworks, practices, and tools.
• Strong analytical, problem-solving, organizational, and documentation skills.
• Excellent verbal and written communication skills, including the ability to interact professionally with senior leaders, stakeholders, technical teams, and end users.

Education and Certification

• Bachelor's degree in systems engineering, information technology, computer science, a related discipline, or an equivalent combination of education and relevant experience.
• CompTIA Security+ CE or another DoD 8570/8140 IAT Level II-compliant certification must be held or obtained within six months of start date.

Clearance Requirements

• U.S. citizenship is required.
• Active DoD Secret clearance is required.
• The selected candidate must be able to pass a background investigation and obtain or maintain the security clearance required for the position.

Physical Requirements

This role is primarily sedentary and involves routine computer use in an office and/or telework environment, with occasional movement around the office.