Business Analyst

Walker Smith; United States; On-site; USD 85,000 - 116,000; Full time

Job summary

Walker Smith is seeking a Senior Business Analyst to work across field service, asset management, service management and supporting applications. You will understand how systems interact, map data flows, and translate findings into actionable requirements and SOPs.

You'll collaborate with technology leaders and frontline crews, ensuring documentation reflects real-world work and supports end-to-end processes. This is a 6-month contract based in Auckland CBD.

Qualifications

• Senior Business Analyst with cross-system experience.
• Experience with system integrations and data flows.
• Strong process-mapping and requirements gathering.
• Ability to facilitate workshops and engage stakeholders.

Responsibilities

• Understand how systems, data and processes connect across the organization.
• Map processes and system interactions based on existing work.
• Develop requirements and produce clear SOPs and documentation.
• Engage frontline and operational users to translate needs for the wider team.

Skills

Senior BA

System integrations

Data flows

Process mapping

Workshop facilitation

Documentation

Stakeholder engagement

Field services exposure

Job description

Can you understand how systems, data and processes connect, then sit down with the people actually doing the job and make sense of how it all works in the real world? What's in it for you Rate: $110 per hour Duration: 6-month contract Availability: Immediate Location: Auckland CBD

About the role

You'll work across a varied ecosystem of field service, asset management, service management and supporting applications. Your job is to understand how those systems interact, how data moves between them and how the technology supports the end-to-end operational process. You're not starting from scratch. A good amount of the initial discovery and workshop activity has already been completed, giving you an existing body of work to pick up and drive forward. From there, you'll work closely with technology leaders and operational stakeholders to develop requirements, map processes and system interactions, and produce clear documentation and SOPs. The stakeholder piece is important. You'll need to be equally comfortable discussing systems and integrations with technical teams as you are sitting with frontline field crews, understanding how they actually complete their work and translating that into requirements the wider team can act on.

Skills & Experience

• Strong Senior Business Analyst background across systems or technology projects
• Proven capability across system integrations, data flows and multiple interconnected applications
• Strong process mapping, requirements gathering and workshop facilitation skills
• Confident producing SOPs and clear business and technical documentation
• Excellent stakeholder engagement, particularly with frontline and operational users
• Exposure to field services, telecommunications, utilities, infrastructure or other asset-heavy environments would be advantageous

About the company

You'll be joining a large, established New Zealand organisation delivering critical technology and infrastructure services nationwide. It's a complex operational environment where technology needs to work just as effectively for teams in the field as it does for those in the office. You'll join an experienced technology team, with plenty of existing knowledge to draw on and the opportunity to make a tangible impact on how technology supports teams in the field.