Senior Business Analyst — Field Service Systems

Walker Smith; United States; On-site; USD 85,000 - 116,000; Full time

Job summary

Walker Smith is seeking a Senior Business Analyst to work across field service, asset management, service management and supporting applications. You will understand how systems interact, map data flows, and translate findings into actionable requirements and SOPs.

You'll collaborate with technology leaders and frontline crews, ensuring documentation reflects real-world work and supports end-to-end processes. This is a 6-month contract based in Auckland CBD.

Qualifications

• Senior Business Analyst with cross-system experience.
• Experience with system integrations and data flows.
• Strong process-mapping and requirements gathering.
• Ability to facilitate workshops and engage stakeholders.

Responsibilities

• Understand how systems, data and processes connect across the organization.
• Map processes and system interactions based on existing work.
• Develop requirements and produce clear SOPs and documentation.
• Engage frontline and operational users to translate needs for the wider team.

Skills

Senior BA

System integrations

Data flows

Process mapping

Workshop facilitation

Documentation

Stakeholder engagement

Field services exposure

Job description

Walker Smith is seeking a Senior Business Analyst to work across field service, asset management, service management and supporting applications. You will understand how systems interact, map data flows, and translate findings into actionable requirements and SOPs.

You'll collaborate with technology leaders and frontline crews, ensuring documentation reflects real-world work and supports end-to-end processes. This is a 6-month contract based in Auckland CBD.