Onsite Business Analyst — Data Insights & Improvements

Pyramid Consulting, Inc; Plano (TX); On-site; USD 48,216 - 57,859; Part time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking an experienced Business Analyst for an onsite 03+ months contract in Plano, TX. The role focuses on turning data into insights to support Product Safety operations.

Responsibilities include reviewing historical data, analyzing customer complaints, identifying trends, preparing reports, and collaborating with stakeholders to drive process improvements. Must have strong business analysis, data reporting, and storytelling with data; proficiency in Power BI, SQL,

Qualifications

• Must have strong business analysis experience.

Responsibilities

• Review historical and current business data.
• Analyze customer complaints and escalations.
• Identify trends, patterns, and business insights.
• Flag concerns and potential issues.
• Conduct research on customer journeys and historical cases.
• Recommend process improvements.
• Collaborate with internal and external stakeholders.
• Prepare reports and communicate findings.
• Build institutional knowledge of Product Safety operations.

Skills

Business Analysis

Data analysis

Process improvement

Analytical thinking

Reporting

Storytelling with data

Initiative to learn

Korean

Tools

Power BI

SQL

Tableau

Microsoft Excel

Power Query

Job description

Pyramid Consulting, Inc. is seeking an experienced Business Analyst for an onsite 03+ months contract in Plano, TX. The role focuses on turning data into insights to support Product Safety operations.

Responsibilities include reviewing historical data, analyzing customer complaints, identifying trends, preparing reports, and collaborating with stakeholders to drive process improvements. Must have strong business analysis, data reporting, and storytelling with data; proficiency in Power BI, SQL,