Business Analyst

Berry Solutions Group; Pittsburgh (Allegheny County); On-site; USD 80,000 - 115,000; Full time

Job summary

Berry Solutions Group is seeking a seasoned Business Analyst to support a Commonwealth of Pennsylvania project. You will coordinate with client teams, perform requirements elicitation, and lead current-state and future-state analyses, GAP assessments, JAD sessions, and traceability across the project lifecycle.

Responsibilities include documenting requirements, process mapping, and preparing artifacts to align SaaS configurations with mission-critical needs while ensuring security, privacy, and

Qualifications

• Bachelor’s degree or equivalent in business, information systems, public administration, computer science, health informatics, or related discipline.
• 5+ years of business analysis experience with enterprise software/SaaS implementations.
• Experience eliciting and documenting functional/nonfunctional requirements and facilitating structured workshops or JAD sessions.
• Experience with fit-gap/GAP analysis and maintaining an RTM across the SDLC.
• Ability to model business processes and translate needs into clear, testable requirements and acceptance criteria.
• Strong written communication, facilitation, interviewing, analytical, negotiation, and presentation skills.
• Experience collaborating across business, product, technical, data, testing, and project-management teams.
• Proficiency with Word, Excel, PowerPoint, Teams, SharePoint, Visio, Azure DevOps, Jira, or equivalent tools.

Responsibilities

• Plan and facilitate requirements elicitation with stakeholders and teams.
• Prepare agendas, interview guides, workshop materials, and follow-up docs for requirements/JAD sessions.
• Document current/future-state processes, data needs, and system constraints.
• Identify and describe gaps between requirements and SaaS capabilities.
• Create RTM and requirements artifacts, including user stories and acceptance criteria.
• Capture configuration inputs and business rules for the solution.
• Ensure clarity, feasibility, security, privacy, and testability of requirements.
• Collaborate with architects, developers, data teams, and testers to realize approved requirements.
• Support testing and acceptance activities and manage requirement changes with traceability.

Skills

5+ years business analysis experience

Requirements elicitation

GAP/RTM analysis

Process modeling

Documentation & acceptance criteria

Cross-functional collaboration

Stakeholder workshops/JAD

Security/confidentiality compliance

Communication skills

Education

Bachelor’s degree or equivalent in Business, Information Systems, Public Administration, Computer Science, Health Informatics

Tools

Azure DevOps

Jira

Visio

SharePoint

Job description

• Location: Pittsburgh , Pittsburgh , PENNSYLVANIA


• Pay Group: Annually


• Employee Type: Full Time


• Date Posted: 11/10/2026


• EEO Class: Professionals

Berry Solutions Group is a leading IT Managed Services Provider that offers a wide range of IT solutions and services to small and medium-sized businesses. We help our clients achieve their business goals by providing them with reliable, secure, and efficient IT infrastructure and support. We are a team of passionate and experienced IT professionals who are committed to delivering excellence and customer satisfaction.

General Overview:

We are looking for a Business Analyst to work alongside a client’s internal project, product, implementation, technical, testing, and client-facing teams.The role is expected to support initial requirements gathering, current-state and future-state analysis, GAP analysis, Joint Application Design (JAD) sessions, system configuration definition, and requirements traceability for an upcoming project in the Commonwealth of Pennsylvania. Experience within Government environments is preferred and be able to travel for on-site participation in Pennsylvania as requested. Candidates MUST be United States citizens and satisfy applicable background, security, confidentiality, and access requirements.

Primary Responsibilities:

• Plan and facilitate requirements elicitation activities with Commonwealth stakeholders, subject-matter experts, implementation staff, and technical teams.


• Prepare agendas, interview guides, workshop materials, process maps, decisions, action items, and follow-up documentation for requirements and JAD sessions.


• Document current-state and future-state business processes, business rules, data needs, workflows, integrations, roles, permissions, forms, notices, reports, and operational constraints.


• Compare documented requirements with proposed SaaS capabilities, base functionality, configuration options, and potential custom development; identify and clearly describe functional or process gaps.


• Create and maintain requirements artifacts, including detailed requirements, user stories/use cases, acceptance criteria, process flows, data definitions, decision logs, issue logs, and a GAP analysis document.


• Develop and maintain a Requirements Traceability Matrix (RTM) that links business requirements through design, configuration/development, test scenarios, defects, and acceptance.


• Capture configuration inputs such as field labels, dropdown values, edit and validation rules, system preferences, printed forms, print rules, point-of-sale services, fees, account distribution, and related business rules.


• Analyze requirements for clarity, completeness, consistency, feasibility, testability, accessibility, security, privacy, and downstream impacts; facilitate resolution of ambiguities or conflicts.


• Partner with solution architects, configuration teams, developers, data conversion staff, interface teams, and testers to ensure approved requirements are correctly realized.


• Support test planning, scenario development, requirements-to-test mapping, user acceptance testing, defect triage, retesting, and documentation of acceptance evidence.


• Manage requirement changes using established version control, review, approval, and change-control processes; maintain an auditable record of decisions and State approvals.


• Provide concise status updates, risks, issues, dependencies, recommendations, and deliverable progress to project leadership.

Expected Work Products:

• Requirements elicitation plan, workshop agendas, notes, decisions, and action-item logs


• Current-state/future-state process maps and business rule documentation


• Finalized detailed requirements and configuration specifications


• GAP analysis documenting differences between requirements and the proposed SaaS solution


• Bi-directional RTM maintained through requirements, design/configuration, testing, and acceptance


• User stories or use cases with measurable acceptance criteria


• Configuration input/attachment spreadsheets and supporting definitions


• Test scenarios, traceability updates, UAT support materials, and defect/issue documentation

Minimum Qualifications:

• Bachelor’s degree in business, information systems, public administration, computer science, health informatics, or a related discipline, or equivalent relevant professional experience.


• At least 5 years of business analysis experience supporting enterprise software, SaaS implementation, public-sector modernization, health information systems, or comparably complex programs.


• Demonstrated experience eliciting and documenting functional and nonfunctional requirements and facilitating structured stakeholder workshops or JAD sessions.


• Demonstrated experience conducting fit-gap/GAP analysis and maintaining an RTM across the system development life cycle.


• Ability to model business processes and translate stakeholder needs into clear, testable requirements and acceptance criteria.


• Strong written communication, facilitation, interviewing, analytical, negotiation, and presentation skills.


• Experience collaborating across business, product, technical, data, testing, and project-management teams.


• Proficiency with common productivity and collaboration tools such as Microsoft Word, Excel, PowerPoint, Teams, SharePoint, Visio, Azure DevOps, Jira, or equivalent tools.


• Ability to protect sensitive information and comply with project confidentiality, data-handling, and security requirements.

Preferred Qualifications:

• Experience with vital records, public health, registries, case management, licensing, eligibility, or other regulated government systems.


• Experience with configurable commercial SaaS products and distinguishing configuration, base functionality, integrations, and custom development.


• Experience with data conversion, interface requirements, reporting, accessibility, security/privacy, and user acceptance testing.


• Business analysis certification such as IIBA CBAP/CCBA, PMI-PBA, or comparable credential.


• Familiarity with Agile and hybrid delivery methods, change control, and formal Commonwealth or public-sector deliverable review/approval processes.


• Prior work with Pennsylvania state agencies or large-scale state government implementations.

Performance Expectations:

• Produce accurate, complete, well-organized deliverables that are ready for prime-contractor and Commonwealth review.


• Facilitate inclusive sessions that result in documented decisions, owners, and next actions.


• Maintain traceability and version discipline as requirements evolve.


• Escalate unresolved requirements, risks, dependencies, and scope impacts promptly.


• Meet agreed schedules and participate during Eastern Time business hours, with additional availability for planned workshops or critical project activities.