Business Analyst/Quality Assurance Tester
State of Washington
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Benefits offered by this job
Job summary
Washington's Lottery is seeking a Business Analyst to bridge business needs and technology, collaborating with IT teams and vendors to strengthen mission-critical systems. You will translate opinions into clear requirements and support testing and validation efforts.
Ideal candidates will have strong requirements gathering, documentation, and communications skills, with experience in complex IT environments and a track record of delivering tangible improvements.
Qualifications
- Gather, confirm, and document business and technical requirements by meeting with customers and documenting use cases, flows, and stories.
- Explain technical information in simple terms to developers, testers, and business users.
- Review complex business processes and IT systems to map current and future states.
- Review IT requests to ensure clarity, prioritization, and proper categorization with stakeholders.
- Use proven business analysis methods to manage requirements in complex IT environments.
- Create test cases, support usability testing, and demonstrate prototypes to gather feedback.
Responsibilities
- Elicits business requirements from cross functional subject matter experts for Lottery system modifications.
- Independently analyzes and develops functional and non-functional specifications for multi-functional mission critical systems.
- Translates business requirements and functional specifications into technical requirements.
- Conducts in-depth analysis of specifications to ensure alignment with business needs and identifies gaps or viable solutions.
- Advises vendors and subject matter experts of conflicts with systems and proposes viable solutions.
- Uses business analysis techniques to manage requirements and assess work progress.
Skills
Job description
We make Imagination happen. Not often does an opportunity come around where every single day at work you get to inspire dreams, have fun and do good. But that’s exactly what we’re all about. For more than 40 years, we’ve been enriching the imaginations of Washingtonians by helping them imagine all the possibilities of what they could do if they won. We’ve also been giving back to the state in more ways than you may realize. From the student who receives a college grant, to the convenience store owner supporting their family, to the fans who cheer for their favorite team at the state’s premier stadium and exhibition center; we’ve given billions to players and beneficiaries across the state over the years.
We make Imagination happen. Not often does an opportunity come around where every single day at work you get to inspire dreams, have fun and do good. But that’s exactly what we’re all about. For more than 40 years, we’ve been enriching the imaginations of Washingtonians by helping them imagine all the possibilities of what they could do if they won. We’ve also been giving back to the state in more ways than you may realize. From the student who receives a college grant, to the convenience store owner supporting their family, to the fans who cheer for their favorite team at the state’s premier stadium and exhibition center; we’ve given billions to players and beneficiaries across the state over the years. When it comes right down to it, we don’t just sell amazing games that give people a chance to dream, we also do good. Because doing good is good to do. Be a part of the fun by joining Washington's Lottery.
- We support a powerful mission - to offer games of chance with integrity and imagination to maximize contributions to our state.
- Work in an organization unlike any other in state government where creativity, ideas, fun, and passion are the order of the day.
- Work in an organization that is committed to embedding the values of diversity, equity, inclusion and belonging into all aspects of our work.
- Work-Life Balance - We have flexible hours that let you put in a good day's work, while still giving you time for your life outside of this awesome job.
- Supported growth and development opportunities.
- You will have the opportunity to make important impacts across all parts of the organization.
- A modernized workplace that promotes efficiency, utilizes new technology, and encourages collaboration.
- Always an awesome time - You'll get to help out selling at events that impact our local markets. And, you'll always have fun when you take part in the big jackpot winner celebrations and game launch events that happen throughout the year.
- A great total compensation and benefits package
- Some positions may include flexible work schedules and telework options
- The opportunity to earn special pay: Events ($35 per hour or exchange time) or Draw Duty.
- Tuition Reimbursement Program
- Infants in the Workplace Program
If you have gotten this far and are thinking you do not qualify, consider again. It may be that lived experience, volunteer positions, or a combination of experience and education could demonstrate your ability to perform the duties within this job. If you are excited about this role but you’re not sure if your experience or held credentials align perfectly with every qualification in the job description, we encourage you to apply anyway.
Love solving puzzles, connecting the dots, and turning big ideas into smart tech solutions? Join our team and be the bridge between business needs and technology, collaborating with experts and vendors to tackle challenges, improve mission-critical systems, and make things work smarter, not harder! If you’re a natural problem-solver who loves making an impact, we’d love to have you bring your talents to the Lottery!
- Elicits business requirements from cross functional subject matter experts for Lottery system modifications. Ensures stakeholders' actual underlying needs are understood and captured.
- Independently analyzes and develops functional and non-functional specifications for multi-functional mission critical systems.
- Translates business requirements and functional specifications into technical requirements.
- Conducts in-depth analysis of functional and technical specifications and design documents to ensure compliance with business requirements. Identifies gaps between functional specifications and system capabilities. Identifies possible solutions to address gaps or other issues.
- Advises vendor(s) and subject matter expert(s) of any conflicts with system(s) and propose viable solutions to lessen potential issues.
- Uses business analysis techniques to manage requirements and assess work progress.
- Demonstrated ability to gather, understand, confirm, and document business and technical requirements by meeting with customers, leading requirement-gathering sessions, and creating clear documents such as use cases, process flows, and user stories.
- Demonstrated ability to explain technical information in simple, easy-to-understand language and help developers, testers, and business users communicate clearly and understand system requirements.
- Ability to review complex business processes and IT systems to understand current and future states. Experienced in creating diagrams, decision tables, process documents, and other tools to identify improvements and support system updates or new solutions.
- Proven ability to review IT requests to make sure they are clear, complete, and assigned to the right category. Experienced in working with business customers and IT managers to direct requests to the appropriate teams and determine priorities.
- Experience using proven business analysis methods to gather, document, manage, and update requirements, and handle changes in complex IT environments involving multiple teams or departments.
- Proven experience in testing and confirm that systems meet business needs by creating test cases, answering questions about requirements, supporting usability testing, and showing customers prototypes to gather feedback.
- Ability to take action to learn and grow.
- Ability to take action to meet the needs of others.
- 3 or more years of demonstrating advanced knowledge of gaming system capabilities, functionality, and lottery business rules; independently analyzes complex issues, assesses the impacts of system changes, and recommends solutions that meet business needs.
- Focused on providing good customer service and building positive, productive working relationships with IT staff, business customers, and vendors.
- Able to manage multiple tasks and competing priorities while working remotely or in a hybrid environment by staying organized, meeting deadlines, and keeping accurate and detailed documentation.
- Knowledge and experience in accounting principles and state financial systems.
- Certification of Capability in Business Analysis (CCBA) or as a Certified Business Analysis Professional (CBAP) through the International Institute of Business Analysis (IIBA) OR completion of a business certification from a university or college (Desired)
- You are required to list all relevant experience in the “Work Experience” section of the application. Experience not included in this section will not be considered. A resume will not be accepted as a substitute.
- Submit a cover letter that addresses why you are interested in this role.
- Submit a resume.
Please submit only the required document(s) as noted above and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
- Zo8 – Sustaining an effective wellness program
- Performance Management – Maintaining a robust program to engage and develop our employees
- RAIN nomination– Providing a safe, welcoming, and inclusive environment for LGBTQ+ employees
- YesVets – Our commitment to hiring veterans
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro‑rate basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full‑time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part‑time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro‑rate basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full‑time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357-58-175, an employer may authorize a lump‑sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
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