Business analyst with CIS and Billing

Robotics Technologies; Nashville (TN); On-site; USD 83,000 - 118,000; Full time

Job summary

To Be Discussed Later is seeking a Business Analyst with CIS and Billing expertise in Nashville, TN for an 8-month+ engagement. The role requires extensive experience as a techno-functional manager in utility billing domains and strong knowledge of the Meter-to-Cash lifecycle.

You will lead cross-functional teams, manage stakeholders, and coordinate SIT/UAT and cutover activities. The position supports multiple work streams including customer onboarding, metering, billing, payments, adjustments,

Qualifications

• 8+ years of techno-functional management in utility customer operations, billing, CIS or transformation.
• Strong Meter-to-Cash knowledge across customer management, metering, billing, payments and revenue.
• Experience integrating CIS with MDM, ERP, CRM and payment systems.
• Experience SIT/UAT, defect management, cutover planning, and post-production support.
• Lead cross-functional teams and manage stakeholders and vendors.

Responsibilities

• Analyze business processes, gather requirements, design solutions, test, deploy and support production.
• Understand utility billing processes, rate implementation, usage validation and billing calculations.
• Integrate CIS with MDM, ERP, CRM and downstream systems; validate interfaces and data mapping.
• Coordinate SIT, UAT, regression testing, defect triage and business validation.
• Lead techno-functional activities across the billing project lifecycle from discovery to production support.
• Facilitate design sessions and align business processes with system capabilities and project goals.
• Act as liaison between business stakeholders, billing SMEs, product owners and tech teams.
• Ensure data quality, migration readiness, and reconciliation for customer and billing data.
• Drive process improvements, automation opportunities and operational efficiencies.

Skills

Techno-functional management

Billing domain knowledge

Stakeholder management

Client-facing communication

Agile/Waterfall hybrid delivery

Tools

CIS

MDM

ERP

CRM

Billing systems

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Title: Business Analyst with CIS and Billing

Duration: 8 Months+ Extension

Bill Rate: $73/hour(C2C)

Job Type: W-2, 1099, C2C

Client: To Be Discussed Later

Work Authorization: USC, GC, H-1B, OPT-EAD, GC-EAD, H4-EAD

Job Summary

8+ years of experience as a Techno Functional Manager in Utility Customer Operations, Billing, CIS, or Utility Transformation programs. Strong understanding of the Meter-to-Cash lifecycle, including Customer Management, Metering, Usage Processing, Billing, Adjustments, Payments, Credit Collections, and Revenue Operations.

Key Responsibilities:

• Expertise in business process analysis, requirements gathering, solution design, testing, deployment, and production support.
• Strong understanding of utility billing processes, customer operations, rate implementation, usage validation, billing calculations, and revenue assurance.
• Experience integrating CIS with MDM, ERP, CRM, payment systems, reporting, and downstream operational systems.
• Knowledge of data mapping, system interfaces, data conversions, reconciliation, and billing validation processes.
• Experience supporting SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Lead techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support.
• Act as the primary liaison between business stakeholders, billing SMEs, product owners, technology teams, and implementation partners.
• Gather, analyse, and document business requirements and translate them into functional and technical solution specifications.
• Facilitate solution design sessions and ensure alignment between business processes, system capabilities, and project objectives.
• Review and validate functional designs, technical designs, system configurations, interfaces, and business process changes.
• Support implementation of Meter-to-Cash processes, including customer onboarding, metering, billing, payments, adjustments, and revenue management.
• Coordinate testing activities including SIT, UAT, regression testing, defect triage, and business validation.
• Manage dependencies across customer, billing, metering, integration, reporting, and operational workstreams.
• Ensure data quality, reconciliation, and successful migration of customer and billing-related information.
• Identify project risks, issues, and mitigation plans, and drive timely resolution of critical challenges.
• Support cutover planning, go-live readiness, hyper care, and operational stabilization activities.
• Drive process improvements, automation opportunities, and operational efficiencies across customer and billing functions.
• Strong stakeholder management and client-facing communication skills.
• Experience leading cross-functional teams comprising business, technology, testing, integration, and vendor resources.
• Excellent facilitation, presentation, documentation, and executive report

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.