Business Analyst

Artificial Intelligence Technologies LLC; Nashville (TN); On-site; USD 82,000 - 117,000; Full time

Job summary

Artifintech in Nashville, TN seeks an experienced Techno-Functional Manager focusing on Utility Customer Operations, Billing, CIS, and Transformation programs. You will oversee Meter-to-Cash lifecycle areas including Customer Management, Metering, Usage Processing, Billing, Adjustments, Payments, and Revenue Operations.

The role demands 8+ years of domain experience, strong analytics, agile/hybrid delivery, and a collaborative leadership style.

Qualifications

• 8+ years of experience as a Techno Functional Manager in Utility Customer Operations, Billing, CIS, or Utility Transformation programs.
• Strong understanding of the Meter-to-Cash lifecycle, including Customer Management, Metering, Usage Processing, Billing, Adjustments, Payments, Credit Collections, and Revenue Operations.
• Experience integrating CIS with MDM, ERP, CRM, payment systems, reporting, and downstream operational systems.
• Knowledge of data mapping, system interfaces, data conversions, reconciliation, and billing validation processes.
• Experience supporting SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Lead techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support.

Responsibilities

• Expertise in business process analysis, requirements gathering, solution design, testing, deployment, and production support.
• Strong understanding of utility billing processes, customer operations, rate implementation, usage validation, billing calculations, and revenue assurance.
• Experience integrating CIS with MDM, ERP, CRM, payment systems, reporting, and downstream operational systems.
• Knowledge of data mapping, system interfaces, data conversions, reconciliation, and billing validation processes.
• Experience supporting SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Lead techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support.

Skills

Techno-functional leadership

Requirements analysis

Testing & deployment

Tools

CIS

Billing

MDM

ERP

CRM

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Title: Business Analyst with CIS and Billing
Location: Nashville, TN
Duration: 12 Months+ Extension
Bill Rate: $72/hour(C2C)
Job Type: W-2, 1099, C2C
Client: To Be Discussed Later
Work Authorization: USC, GC, H-1B, OPT-EAD, GC-EAD, H4-EAD

Job Summary

8+ years of experience as a Techno Functional Manager in Utility Customer Operations, Billing, CIS, or Utility Transformation programs. Strong understanding of the Meter-to-Cash lifecycle, including Customer Management, Metering, Usage Processing, Billing, Adjustments, Payments, Credit Collections, and Revenue Operations.

Key Responsibilities:

• Expertise in business process analysis, requirements gathering, solution design, testing, deployment, and production support.
• Strong understanding of utility billing processes, customer operations, rate implementation, usage validation, billing calculations, and revenue assurance.
• Experience integrating CIS with MDM, ERP, CRM, payment systems, reporting, and downstream operational systems.
• Knowledge of data mapping, system interfaces, data conversions, reconciliation, and billing validation processes.
• Experience supporting SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Lead techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.