Business Analyst

Robotics Technologies; Nashville (TN); On-site; USD 82,000 - 117,000; Full time

Job summary

Robotics Technologies LLC in Nashville, TN is seeking a senior Business Analyst with CIS and Billing to drive techno-functional initiatives across utility operations. The role emphasizes Meter-to-Cash processes, customer management, metering, usage processing, and billing transformations.

The candidate should bring 8+ years of experience in techno-functional management, strong analytics, and an ability to work within Agile/hybrid delivery environments.

Qualifications

• 8+ years of Techno-Functional Manager experience in Utility Customer Operations, Billing, CIS, or Transformation programs.
• Strong understanding of the Meter-to-Cash lifecycle including Customer Management, Metering, Usage processing, Billing, Adjustments, Payments, Credit and Revenue Operations.

Responsibilities

• Lead business analysis, requirements gathering, solution design, testing, deployment, and production support.
• Deep knowledge of utility billing processes, customer operations, rate implementation, usage validation, billing calculations and revenue assurance.
• Experience integrating CIS with MDM, ERP, CRM, payments, reporting, and downstream systems.
• Know-how in data mapping, interfaces, data conversions, reconciliation and billing validation.
• Support SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Apply Agile, Waterfall, or hybrid delivery methodologies.
• Lead techno-functional activities across the billing project lifecycle from discovery through production support.

Skills

Business process analysis

Requirements gathering

Solution design

Testing

Deployment

Production support

Agile / Hybrid delivery

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Title: Business Analyst with CIS and Billing
Location: Nashville, TN
Duration: 12 Months+ Extension
Bill Rate: $72/hour(C2C)
Job Type: W-2, 1099, C2C
Client: To Be Discussed Later
Work Authorization: USC, GC, H-1B, OPT-EAD, GC-EAD, H4-EAD

Job Summary

8+ years of experience as a Techno Functional Manager in Utility Customer Operations, Billing, CIS, or Utility Transformation programs. Strong understanding of the Meter-to-Cash lifecycle, including Customer Management, Metering, Usage Processing, Billing, Adjustments, Payments, Credit Collections, and Revenue Operations.

Key Responsibilities:

• Expertise in business process analysis, requirements gathering, solution design, testing, deployment, and production support.
• Strong understanding of utility billing processes, customer operations, rate implementation, usage validation, billing calculations, and revenue assurance.
• Experience integrating CIS with MDM, ERP, CRM, payment systems, reporting, and downstream operational systems.
• Knowledge of data mapping, system interfaces, data conversions, reconciliation, and billing validation processes.
• Experience supporting SIT, UAT, defect management, cutover planning, and post-production stabilization.
• Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
• Lead techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.