Business Analyst

TechDigital Group; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

TechDigital Group in Orlando, FL is seeking a Contractor to hire a Business Analyst with hands-on SAP ISU, E&U domain, and data analysis. The role focuses on Meter-to-Cash processes including meter orders, billing, invoicing, and customer service.

Candidates should bring extensive IT background (15+ years) with SAP ISU, strong requirements gathering, Jira/Confluence experience, and ability to translate business needs into functional specs while collaborating with cross-functional teams.

Qualifications

• Bachelor's degree in computer engineering or equivalent experience.
• 15+ years IT industry experience with 2+ years in SAP ISU and Utilities.
• Hands-on M2C processes: meter orders, billing, invoicing, service and device management.
• Proficient in requirements gathering, documentation and Jira user stories.
• Strong communication and stakeholder management skills; Agile familiar.

Responsibilities

• Elicit and document business and functional requirements from stakeholders.
• Create AS-IS and TO-BE process diagrams for SAP IS-U modules.
• Lead collaboration with billing, operations and IT teams on To-Be processes.
• Oversee Utility Billing and Invoicing in SAP ISU; develop test strategies.
• Document specifications, project plans and test strategies.

Skills

SAP ISU

Meter to Cash

E&U domain

Business process analysis

JIRA

Confluence

SharePoint

Qmetry

SQL

Excel

Stakeholder management

Agile

Education

Bachelor's - computer engineering or Equivalent Experience

Tools

JIRA

Confluence

SharePoint

Qmetry

Job description

Contractor to hire Business Analyst with good hands-on experience in SAP ISU, E&U domain, E&U Billing and Data analysis. Candidate should have in-depth knowledge in M2C (Meter to Cash) process that includes core processes like Generating meter ready order, billing, billing rates, Invoicing, customer service, and device management.

Minimum Qualification

• Bachelor's - computer engineering or Equivalent Experience

Required skills

• Minimum 15 years of experience IT industry along with minimum 2 years of experience in SAP ISU, Utility Billing, and E&U domain. Good have Salesforce experience as well.
• Strong background in SAP ISU, especially candidates with hands-on experience in Meter-to-Cash (M2C) processes that include core processes like Generating meter ready order, Bill Order, billing, Invoicing, customer service, and device management.
• Candidates with Energy and Utility domain background
• Proficiency in business process analysis, requirements gathering, documentation, and creating JIRA user stories.
• Knowledge of system development lifecycles and development methodologies (e.g., Agile).
• Problem-solving and troubleshooting skills for complex issues.
• Excellent communication and stakeholder management skills.
• Ability to work with data, potentially using tools like Excel and SQL
• Hands-on experience in Project Management tools (e.g. JIRA, Confluence, SharePoint, Qmetry)
• Ability to work collaboratively with cross-functional teams

Key responsibilities

• Requirements gathering: Elicit and document business and functional requirements from stakeholders. Act as the bridge between business users and technical teams and ensuring clear & effective communication with all the stakeholders
• Create Business Process flow diagram: Analyze current business processes, identify process gaps, and propose solutions using the SAP IS-U module. Work with business & IT stakeholders and create the AS-IS & TO-BE flows diagram. Also, Perform functional configuration within the SAP IS-U billing and other relevant modules
• Collaboration meetings: Conduct meetings with multiple stakeholders in billing operations, collections, bill presentment etc. teams to capture To-be processes/functionalities and business requirements for implementation in SAP ISU
• Utility Billing and Invoicing in SAP ISU: Hands-on experience in Utility Billing and Invoicing using SAP ISU
• Testing and implementation: Develop test strategies/test cases to execute in SAP ISU, perform user acceptance testing, and support the implementation and rollout of new solutions.
• Documentation: Create and maintain system documentation, including Business, functional specifications, project implementation and test strategy plan.