Technical Program Manager – Enterprise Platforms & Agile Delivery

HTC Global Services; Marshall (MO); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) matching

Professional development

Job summary

HTC Global Services is seeking an experienced Technical Program & Project Manager – Agile/Scrum in the United States. The role leads IT initiatives across SAP, integration, and production support, driving end-to-end delivery, facilitating Agile ceremonies, and coordinating cross-functional teams to ensure testing, deployment, and operational readiness.

The ideal candidate has extensive experience in Agile and Scrum, strong project management capabilities, and familiarity with SAP environments.

Qualifications

• 6 years of IT experience.
• 3 years of Program Management experience.
• Expert-level Project Management experience.
• Experience as a Project Manager in software development environments.
• Experience with Agile software development methodologies.
• Experience with Scrum.
• Bachelor's degree.
• SAP experience is preferred.

Responsibilities

• Serve as Scrum Master / Agile Project Manager for IT initiatives, driving delivery across SAP, integration, production support, and business workstreams.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Partner with product owners, business leads, technical teams, and vendors to prioritize backlogs, define sprint goals, and remove delivery impediments.
• Track sprint progress, release readiness, dependencies, risks, issues, and action items using tools such as JIRA, SAP CALM (CALM), and ServiceNow.
• Promote Agile best practices, continuous improvement, transparency, and accountability across cross-functional teams.
• Lead end-to-end IT project planning, execution, monitoring, and closure for complex SAP and application initiatives.
• Develop and maintain project plans, integrated timelines, milestone trackers, dependency maps, resource plans, and delivery roadmaps.
• Manage scope, schedule, budget awareness, risks, issues, decisions, and change impacts across business and technical stakeholders.
• Coordinate with business, technical, and third-party teams to ensure timely delivery of commitments and resolution of blockers.
• Maintain accurate and current project documentation, meeting notes, action items, approvals, and governance artifacts.
• Prepare leadership reporting, status updates, burndown metrics, RAID logs, and delivery dashboards.
• Coordinate delivery across business functions and SAP-integrated processes.
• Partner with functional and technical teams to align requirements, integration dependencies, testing needs, deployment readiness, and cutover activities.
• Translate business needs into clear delivery plans, user stories, acceptance criteria, and actionable team tasks where appropriate.
• Facilitate cross-team communication to ensure alignment between business priorities, technical constraints, and operational readiness.
• Coordinate testing activities, including SIT, UAT, defect triage, retesting, sign-offs, and release readiness checkpoints.
• Support change management activities, including training coordination, stakeholder communications, job aids, and deployment support materials.
• Ensure impacted users and support teams are prepared for process, system, and operational changes before go-live.
• Drive alignment, issue resolution, and successful delivery outcomes across business, technical, and third-party teams.
• Identify delivery risks early, elevate appropriately, and drive mitigation plans to protect timeline, scope, and business readiness.
• Continuously improve Agile processes, project governance practices, communication routines, and delivery execution across teams.

Skills

Agile

Scrum

Leadership

Stakeholder management

Education

Bachelor's degree

Tools

JIRA

SAP CALM

ServiceNow

Job description

Job Title :

Technical Program & Project Manager – Agile/Scrum

Job Description

Job Title :

Technical Program & Project Manager – Agile/Scrum

Overview / Summary

We are seeking an experienced Technical Program & Project Manager with strong expertise in Agile and Scrum methodologies to lead IT initiatives across SAP, integration, production support, and business workstreams. This role will be responsible for driving end-to-end project delivery, facilitating Agile ceremonies, managing project plans and dependencies, coordinating cross-functional teams, and ensuring successful testing, deployment, and operational readiness.

Key Responsibilities

• Serve as Scrum Master / Agile Project Manager for IT initiatives, driving delivery across SAP, integration, production support, and business workstreams.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Partner with product owners, business leads, technical teams, and vendors to prioritize backlogs, define sprint goals, and remove delivery impediments.
• Track sprint progress, release readiness, dependencies, risks, issues, and action items using tools such as JIRA, SAP Cloud ALM (CALM), and ServiceNow.
• Promote Agile best practices, continuous improvement, transparency, and accountability across cross-functional teams.
• Lead end-to-end IT project planning, execution, monitoring, and closure for complex SAP and application initiatives.
• Develop and maintain project plans, integrated timelines, milestone trackers, dependency maps, resource plans, and delivery roadmaps.
• Manage scope, schedule, budget awareness, risks, issues, decisions, and change impacts across business and technical stakeholders.
• Coordinate with business, technical, and third-party teams to ensure timely delivery of commitments and resolution of blockers.
• Maintain accurate and current project documentation, meeting notes, action items, approvals, and governance artifacts.
• Prepare leadership reporting, status updates, burndown metrics, RAID logs, and delivery dashboards.
• Coordinate delivery across business functions and SAP-integrated processes.
• Partner with functional and technical teams to align requirements, integration dependencies, testing needs, deployment readiness, and cutover activities.
• Translate business needs into clear delivery plans, user stories, acceptance criteria, and actionable team tasks where appropriate.
• Facilitate cross-team communication to ensure alignment between business priorities, technical constraints, and operational readiness.
• Coordinate testing activities, including SIT, UAT, defect triage, retesting, sign-offs, and release readiness checkpoints.
• Support change management activities, including training coordination, stakeholder communications, job aids, and deployment support materials.
• Ensure impacted users and support teams are prepared for process, system, and operational changes before go-live.
• Drive alignment, issue resolution, and successful delivery outcomes across business, technical, and third-party teams.
• Identify delivery risks early, elevate appropriately, and drive mitigation plans to protect timeline, scope, and business readiness.
• Continuously improve Agile processes, project governance practices, communication routines, and delivery execution across teams.

Required Qualifications

• 6 years of IT experience.
• 3 years of Program Management experience.
• Expert-level Project Management experience.
• Experience as a Project Manager in software development environments.
• Experience with Agile software development methodologies.
• Experience with Scrum.
• Bachelor's degree.
• SAP experience is preferred.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.