Business Analyst

Computacenter AG & Co. oHG; Idaho; Remote; USD 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits for a Business Analyst to join a dynamic global team focused on delivering exceptional service operations. In this role, you'll engage with leading-edge technologies and collaborate with talented professionals across various projects. You'll be instrumental in supporting business transitions, enhancing service delivery, and contributing to the development of operational standards. The ideal candidate will possess strong communication skills, a proactive mindset, and a willingness to travel. Join a forward-thinking organization that is at the forefront of digital transformation and make a significant impact in the IT services industry.

Qualifications

• Proven experience with Microsoft applications and strong interpersonal skills.
• Business fluency in English; additional languages are a plus.

Responsibilities

• Support new business take on and projects, ensuring successful service enablement.
• Assist in developing standards and training materials for customer-related trainings.

Skills

Microsoft applications

Interpersonal skills

Communication skills

Critical thinking

Problem-solving

Change management

Literacy skills

Numeracy skills

Proactive behavior

Business fluency in English

Education

Bachelor's degree or equivalent experience

Job description

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Business Analyst

Location: IN - Bangalore 24/7 | Job-ID: 212872 | Contract type: Standard | Business Unit: Others

Life on the team

A fantastic opportunity has arisen for a technical role to join Computacenter’s dynamic and rapidly expanding Remote Service Operations Excellence team. Successful applicants will be joining a truly global organisation, delivering services into over 70 countries worldwide, with major offices across Europe, the Americas, Africa and Asia; a recognised leader of the IT services business with a unique vendor-independent, infrastructure-focused perspective on the market.

You’ll get to work with some of the most talented and passionate people in the business. You’ll have the opportunity to apply your knowledge to some of the highest profile projects and customers in the market from our Computacenter office in Bangalore.

This role will be primarily focused on delivering a BAU / Project services within a shared service delivery model.

With open access to thought leaders and major industry players you’ll get exposure to leading edge technologies which will enable you to advance your skills.

What You’ll Do:

• Help Remote Service Ops Ex by supporting new business take on, projects and extensions, as well as participating in migration and change projects.
• Involve from the initial part till the BAU phase ensuring the successful services enablement, or from an initial request (in life change or new additional service) to be delivered.
• Support shared and dedicated global service coordination by assisting new Business take on, projects and Inlife changes.
• Support and learn from OM´s in medium and major changes to RUN.
• Support and learn from OM´s in New Business take on.
• Assist OM´s in further developing of Standards e.g. test scenario, trainings, SOP´s, transition packs.
• Liaise with Computacenter technical teams.
• Support OM´s in Workshops and during transitions.
• Update Transition Pack.
• Adhere to project timelines.
• Track Milestones.
• Create and manage SOP and Change management.
• Support testing phase and test cases.
• Assist OM’s reporting requirements.
• Help create training material for customer related trainings.
• Execute customer related trainings (SOP´s).
• Participate during Early Life and Hypercare phase.
• Engage in Lessons learnt workshops.

What You’ll Need

• Good DEC process knowledge and network.
• Proven experience of Microsoft applications.
• Excellent interpersonal skills and ability to build relationships.
• Confident spoken and written communication on MGMT level.
• An understanding of quality and knowledge management.
• Open minded to change.
• Good literacy and numeracy skills.
• Critical and detailed mindset able to think outside the box.
• Can do attitude with a drive to be resourceful and with a logical mindset.
• Proactive behaviour to raise questions, issues and highlight risks in meetings.
• Willingness to travel to different global GSC locations to collaborate.
• Business fluent in English; German or French language would be an advantage.
• Basic understanding of change management and initial involvement in projects would be ideal.

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, and enabling people and their businesses.