Professional Business Analyst

Gainwell Technologies; Oklahoma; Remote; USD 51,000 - 75,000; Full time

Job summary

Gainwell Technologies is seeking a Professional Business Analyst to enhance Medicaid systems and resolve eligibility determination challenges. This remote position requires expertise in technical support and analytics, focusing on improving user satisfaction and adherence to compliance metrics. Join a progressive company emphasizing flexibility and career growth.

Benefits

Flexible vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Qualifications

• 3+ years of experience in the healthcare industry as a Business Analyst.
• Experience with Medicaid, Medicare, or Insurance preferred.
• Strong written and oral communication skills.

Responsibilities

• Assist in identifying and documenting requirements for eligibility systems.
• Troubleshoot and resolve user-reported issues related to eligibility.
• Support user acceptance testing for new system releases.

Skills

Business Analyst Experience

Technical Support

Troubleshooting

Analytical Skills

SQL

Microsoft Excel

Job description

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Professional Business Analyst

Location:

Any city, OK, US, 99999

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As aProfessional Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. In this position you will p rovide technical support for Medicaid eligibility systems, ensuring operational continuity. You will also diagnose, document, and resolve system defects related to eligibility determination. Then collaborate with stakeholders to test and implement system updates and patches. Here are the details on this position.

Your role in our mission

Key Responsibilities:

• Assist in identifying and documenting technical requirements for eligibility determination systems.
• Troubleshoot and resolve user-reported issues, including eligibility errors and processing delays.
• Support user acceptance testing (UAT) for new system releases, patches, and updates including create test cases and executions for system enhancements and bug fixes.
• Validate that eligibility rules and logic adhere to CMS policies and state requirements.
• Improved accuracy in eligibility determinations and enhanced user satisfaction.
• Detailed insights into eligibility trends, root causes of errors, and compliance metrics.
• Test cases validating data accuracy for eligibility rules and system changes.
• Improved accuracy and timeliness of eligibility determinations.
• Enhanced user satisfaction with data-driven issue resolution.

What we're looking for

• Three or more years of Business Analyst experience in healthcare related industry translating technical goals and requirements into real action for clients.
• Medicaid, Medicare, or Insurance experience is a plus
• Knowledge in Technical Support and Troubleshooting system issues, interfaces, and eligibility logic.
• Advanced knowledge in Microsoft Excel and other software for conducting quantitative analysis
• Proficiency with SQL and troubleshooting tools for system and data errors
• Familiarity with IT Systems Development, Testing (including User Acceptance Testing), and Lifecycle Deployment processes including s trong analytical and business process re-engineering skills
• Strong written and oral communication and presentation skills to deliver messages to business leaders, clients and technical personnel
• An influencer and team player who that motivates others to action and communicates key technical ideas in a digestible way

What you should expect in this role

• Fully remote options from continental US locations only
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is July 1, 2025.

#LI-HC1

The pay range for this position is$51,900.00-$74,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.