Business Analyst

ReqRoute,Inc; Coppell (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

ReqRoute,Inc is seeking an experienced Business Analyst to join a large-scale process automation program in Coppell, TX. You will map manual operations across 28 systems, translating steps into system rules, AI decisions, or human exceptions to enable automated workflows.

Responsibilities include requirements elicitation, Agile backlog management, user story creation, UAT strategy and execution, and weekly stakeholder reporting to operations leadership.

Qualifications

• 8+ years BA experience on process automation or systems transformation programs.
• Ability to extract undocumented operator knowledge through interviews and observation.
• Experience classifying manual process steps for automation: system rule, AI decision, or human.
• UAT ownership: you write, execute, and sign off test cases.
• Strong written communication across US/India time zones.

Responsibilities

• Own requirements elicitation and documentation for the program.
• Agile backlog management, authoring user stories, tracking progress.
• Lead UAT strategy and execution with weekly leadership reporting.

Skills

Process automation

Requirements elicitation

Backlog management

UAT ownership

Stakeholder communication

US/India time zones coordination

API specs comprehension

Tools

BMAD

Agile backlog tools

Job description

Business Analyst
Onsite - Coppell, TX

Job Description

Seeking an experienced Business Analyst to join a large-scale process automation program replacing manual operations across a complex, multi-system enterprise environment.

The core of this role is manual glue mapping: systematically extracting the decision logic, routing rules, escalation patterns, and tribal knowledge currently carried by operators across 28 disconnected systems and translating each human step into one of three classifications - a system event the platform handles automatically, an AI agent decision, or a genuine exception requiring human judgment. This mapping work is time-sensitive and irreversible; once operators are displaced, the knowledge is gone. Getting it right is what makes the automation actually work.

Beyond mapping, the BA owns requirements elicitation and documentation, Agile backlog management, user story authoring, UAT strategy and full execution, and weekly stakeholder reporting to operations leadership.

Requirements

• 8+ years BA experience on process automation or systems transformation programs
• Demonstrated ability to extract undocumented, operator-held knowledge through interviews and observation - not just reading SOPs
• Experience classifying manual process steps for automation: what becomes a system rule, what becomes an AI decision, what stays human
• UAT ownership (not coordination - you write, execute, and sign off test cases)
• Good knowledge of BMAD to author stories and backlog management
• Comfortable reading API specs and event flow diagrams to spot requirement gaps
• Strong written communication across US/India time zones

Top Skills

• 8+ years BA experience on process automation or systems transformation programs
• Comfortable reading API specs and event flow diagrams to spot requirement gaps
• UAT ownership (not coordination - you write, execute, and sign off test cases)
• Good knowledge of BMAD to author stories and backlog management