Business Analyst

Heelsandtech; Boston (MA); On-site; USD 75,000 - 95,000; Full time

Job summary

Heelsandtech is hiring a Business Analyst to transform data into actionable insights. This Boston-based role involves building dashboards and modeling economics to drive patient navigation improvements.

The ideal candidate has over 3 years of experience in data-heavy roles, strong SQL and spreadsheet skills, and a passion for healthcare. Join us in making a real difference in patients' lives, ensuring our operations effectively support families in need.

Qualifications

• 3+ years in business analysis, strategy, consulting, or operations analytics.
• Strong SQL and spreadsheet skills.
• Ability to communicate complex data clearly.

Responsibilities

• Define and track key metrics like patient outcomes and response times.
• Build functional dashboards and reports.
• Collaborate with operations and clinical leaders to improve workflows.

Skills

Business analysis

SQL fluency

Spreadsheet fluency

Written communication

Structured thinking

Curiosity about healthcare

Tools

Python

R

Job description

About the role Arul Health is the navigator beside every patient — a knowledgeable, tireless, compassionate presence for people and families moving through serious illness. We are a small Boston-based team of builders, caregivers, and patients who believe technology should reduce suffering, not add to it.

We are hiring a Business Analyst to be the person who turns our data into decisions. As we scale patient navigation across more families, hospitals, and partners, we need someone who can measure what is working, diagnose what is not, and keep the whole team honest about whether we are actually helping people. You will sit at the seam between operations, clinical, product, and finance — and the questions you answer will directly shape how Arul grows.

This is an early-stage role with wide surface area. You will build the dashboards, model the economics, write the requirements, and run the analyses that tell us where to invest next.

Why Arul

We take patients seriously. We protect dignity. We bring clarity to chaos. The analysis you do here is not abstract — it tells us whether families are getting help faster, whether navigators have what they need, and whether what we are building is actually working. If you want your numbers to mean something, come build with us.

What you’ll do

• Define and track the metrics that matter: patient outcomes, navigator productivity, response times, resolution rates, retention, and cost-to-serve.
• Build dashboards and reporting that the whole team actually uses, not vanity decks.
• Partner with operations and clinical leaders to map workflows, find bottlenecks, and design better ones.
• Translate business and clinical needs into clear requirements for product and engineering.
• Model unit economics, pricing, and partnership scenarios to inform strategy.
• Run ad-hoc analyses on patient, claims, and operational data to answer the questions leadership is asking (or should be).
• Help stand up the data foundations: sources, definitions, and governance that a healthcare company needs to grow safely.

What we’re looking for

• 3+ years in business analysis, strategy, consulting, operations analytics, or a similar data-heavy role.
• Strong SQL and spreadsheet fluency.
• Sharp written communication. You can turn a messy dataset into a clear recommendation on a page.
• Structured thinking. You break ambiguous questions into tractable ones and know what is worth measuring.
• A real curiosity about healthcare and the people inside it.

Nice to have

• Experience in healthcare, health tech, payer, provider, or life sciences environments.
• Familiarity with claims, EHR, or clinical data (HL7 / FHIR, CPT, ICD-10).
• Light modeling or scripting (Python / R) for analyses that outgrow a spreadsheet.
• Lived experience as a patient, caregiver, or navigator.

Apply for this role

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