Operations & Growth Lead

Heelsandtech; Boston (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Heelsandtech is seeking an Operations & Growth Lead based in Boston to help scale their mission of supporting patients through serious illness. This role combines company operations, go-to-market strategy, and patient acquisition, ensuring both effectiveness and compassion.

The ideal candidate will have over 5 years of experience in similar roles, strong communication skills, and the ability to navigate ambiguous environments. Responsibilities include managing patient acquisition channels, business operations, and forming partnerships with healthcare entities.

Qualifications

• 5+ years in operations, growth, chief of staff, or early-stage generalist roles.
• Proven track record of owning outcomes in ambiguous environments.
• Strong written and verbal communication skills.

Responsibilities

• Own patient acquisition from channels to retention.
• Run business operations including finance and legal.
• Develop partnerships with hospitals and advocacy groups.

Skills

Operations

Growth strategy

Communication

Data analysis

Job description

Arul Health is the navigator beside every patient — a knowledgeable, tireless, compassionate presence for people and families moving through serious illness. We are a small Boston‑based team of builders, caregivers, and patients who believe technology should reduce suffering, not add to it.

We are hiring an Operations & Growth Lead to help us scale what we are building — thoughtfully, and without losing the warmth that makes Arul what it is. This role sits at the intersection of company operations, go‑to‑market, and patient acquisition. You will be the person making sure the business actually runs, the patients who need us can find us, and the partnerships we need keep getting signed.

This is not a traditional “growth marketer” or “COO” role. At this stage, it is one person who can do both. We need someone who is equally comfortable writing a landing page, mapping a referral funnel, negotiating a contract with a health system, setting up our first CRM, and sitting with a family at their kitchen table to understand why they almost did not call us. Why Arul We take patients seriously. We protect dignity. We bring clarity to chaos. We are just getting started, and the choices we make now — how we grow, who we partner with, how we talk about what we do — will define the company. If you want to help shape that, come build with us.

What you’ll do

• Own patient acquisition end‑to‑end: channels, funnels, messaging, conversion, and retention.
• Build and run the business operations that keep us functional: finance, legal, vendors, hiring logistics, and data rooms.
• Develop and close partnerships with hospitals, oncology practices, employers, and advocacy groups.
• Design and run outreach experiments: content, events, community, paid, referral. Double down on what works.
• Build the metrics and dashboards that tell us whether we are actually helping patients, not just acquiring them.
• Partner closely with our clinical and product teams so that what we promise and what we deliver stay the same thing.

What we’re looking for

• 5+ years in operations, growth, chief of staff, or early‑stage generalist roles.
• A track record of owning outcomes end‑to‑end in ambiguous environments.
• Sharp written and verbal communication. You can explain Arul to a patient, a health system CFO, and an investor in the same afternoon.
• Comfort with data: building dashboards, running experiments, reading the numbers honestly.
• A deep, non‑performative sense of mission. The people we serve are going through the worst year of their life.

Nice to have

• Experience in healthcare, health tech, or a patient‑facing service business.
• Background selling into or partnering with hospitals and health systems.
• Experience building a function from zero.
• Lived experience as a patient, caregiver, or navigator.

Apply for this role

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