Business Analysis, Analyst

The MIL Corporation; Charleston (SC); On-site; USD 60,000 - 73,000; Full time

Job summary

The MIL Corporation is seeking a Business Analysis Analyst to support a Federal Government client in Charleston, SC. The role focuses on the Government Travel Charge Card Program (TCP), delivering customer support, data analytics, and operational services on-site as needed.

The ideal candidate will have experience in financial management, strong communication skills, and familiarity with MS Office. This position requires on-site work with potential updates based on contract needs.

Qualifications

• 3 years of related experience, including financial management.
• Strong verbal and written communication, critical thinking, analytical and problem-solving skills.
• Experience with MS Office (Word, Excel, Visio, PowerPoint, Outlook, and SharePoint).
• Ability to multi-task in a cross-functional environment.

Responsibilities

• Support the TCP for government employees domestically and overseas.
• Provide front line customer support via emails and phone calls, guiding customers through data gathering and issue resolution.
• Serve as SME on travel charge card operations, domestically and overseas, and understand related regulations.
• Maintain knowledge of Federal Travel Regulations and related acts and contracts governing the Travel Card Program.
• Provide guidance on federal travel charge card regulations to government employees.
• Perform analysis and document results for internal and external agencies.

Skills

Financial management

Multi-tasking

Verbal & written communication

Analytical thinking

MS Office

Customer communication

Education

BA/BS or high school diploma with equivalent experience

Tools

CRM systems

DoS financial systems

Job description

Summary

The MIL Corporation is looking for a Business Analysis, Analyst to work with a Federal Government client in Charleston, SC. The Analyst will support the Government Travel Charge Card Program (TCP) and provide customer support, data analytics, and operational support services. This role will typically report to a manager or head of department. This position currently requires an on-site schedule. Schedule is subject to change based on company/contract requirements.

Responsibilities

• Support the TCP for government employees located domestically and overseas.
• Provide excellent front line customer support via incoming emails and phone calls, assisting the customer through research, gathering data, performing analysis, and resolving issues.
• Understand client’s business processes and practices and serve as a Subject Matter Expert (SME) on travel charge card related capabilities and operations, domestically and overseas.
• Maintain understanding of the Federal Travel Regulations, Government Charge Card Abuse Prevention Act of 2012, Travel and Transportation Reform Act of 1998, GSA SmartPay master contracts, and all regulations and policies governing the Travel Card Program.
• Provide guidance on federal travel charge card regulations and directives to government employees.
• Perform analysis, effectively document and communicate results regarding business and operational processes both domestically and overseas, and for internal/external agencies.
• Identify and implement program improvements while complying with required government mandates. Formulate and implement solutions to improve business efficiencies, accuracy, and compliance of travel card processes.
• Conduct departmental analysis of charge card related legislation and directives to determine departmental effects. Review GFMS, Data Warehouse, RFMS, E2, PCS and other systems to identify issues related to existing legislation, government orders and/or directives related to government travel.
• Act as liaison between commercial banking entities, bureaus and posts on charge card related issues and initiatives.
• Perform transaction analysis, verification of interfaces, and identification of errors. Utilize spreadsheet, databases, and financial reporting software to analyze data.
• Responsible for providing customer support as needed to assigned Bureau and Post personnel, identifying training requirements, conducting training, and reviewing/preparing documentation.
• Organize and lead FMO consultations and bureau coordinator training to provide post or bureau specific data and training as it relates to TCP operations.
• Provide project monitoring, risk assessment and decision support analysis to DoS management.
• Advise management on difficult problems or anomalies that cannot be resolved independently, and on issues that may be escalated or need to be escalated internally or to external agencies.
• Comply with all appropriate controls and procedures to protect organizational integrity and prevent unauthorized use or misappropriation of all classified and sensitive (but unclassified) and Personally Identifiable Information (PII) material and equipment in assignment area(s); report instances of security violations/problems to the appropriate supervisory/management official; and assume personal responsibility for safeguarding classified and sensitive (but unclassified) material and equipment within assignment area(s).
• Comply with ISO-9001 requirements.

Travel

None

Required Qualifications

• 3 years of related experience, including experience in financial management
• Ability to multi-task in a self-motivated, cross-functional environment
• Strong verbal and written communication, critical thinking, analytical and problem-solving skills
• Experience with MS Office (Word, Excel, Visio, PowerPoint, Outlook, and SharePoint)
• Ability to communicate professionally, tactfully, and courteously to customers, coworkers, and management regarding all aspects of the job including information in the form of charge card issues

Desired Qualifications

• Experience with Customer Relationship Management (CRM) systems
• Experience with DoS financial systems, reporting, and travel platforms
• Prior experience with CITI Bank Reporting Systems

Education

BA/BS or High School diploma with equivalent experience

Clearance

Ability to obtain a Top Secret clearance

Compensation

The MIL Corporation values your contributions and offers a range of benefits to support your overall well-being. We are pleased to offer a comprehensive range of benefits to our full-time employees which include health, life, disability, and retirement plans, as well as paid time off, opportunities for professional growth and tuition assistance. Additional benefits and incentives may also apply, which will be communicated during the hiring process. For this position, the projected compensation range is $60,000 - $73,000 per year. This estimate represents the typical salary range and is just one part of MIL’s complete compensation package. Final salary for this position is determined based on factors such as individual qualifications, education, experience, and contractual limitations. Learn more on the MIL Careers page.

Why MIL?

The MIL Corporation (MIL) is a dynamic workforce of industry professionals who deliver world-class solutions in cyber, engineering, financial management, and information technology – and we are looking for candidates like you! MIL offers opportunities for professionals at all stages of their careers, from early-career candidates to experienced industry professionals. We are known for a collaborative, people-first culture where employees are supported, valued, and encouraged to grow. This commitment to our people and our work is reflected in the industry and workplace awards MIL has received over the years.

• 2021 - 2024, Top Workplaces USA award (Energage)
• 2017 - 2025 Top Workplaces Award, Greater Washington Area (The Washington Post)
• 2018 - 2025 Certified Great Workplace, Great Place to Work
• 2021 - 2025, Best Workplaces in Consulting & Professional Services
• 2021 Fortune Best Workplaces for Millennials
• 2018 Fortune, Great Place to Work: Best Place to Work for Diversity
• 2017, 2020 - 2025 Top Workplace Award, South Carolina (Greenville Business Magazine, Columbia Business Monthly, and Charleston Business Magazine)
• 2025 Corporate Partnership Award, Association of Fundraising Professionals, Maryland Chapter
• 2025 Moxie Award, GovCon Category
• 2024 Patriot Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
• 2022 Freedom Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense
• 2018, Above & Beyond Award, Employer Support of the Guard and Reserve (ESGR), Department of Defense

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.