Business Advisor

Jobtailor; Irving (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Jobtailor in Irving, TX is seeking an A2 Process Associate to provide dedicated customer care and handle diverse inquiries. You will prioritize concerns, troubleshoot issues, and work toward resolving problems while maintaining a high standard of service.

The role emphasizes strong communication, the ability to de-escalate frustration, and the capacity to manage multiple tasks independently in a fast-paced environment.

Qualifications

• Requires strong communication and customer service skills.
• 1 to 3 years of international contact center experience.
• Minimum graduation required.
• Good technical knowledge and troubleshooting skills.
• Proficiency with Excel and other Microsoft Office tools.
• Excellent written and oral communication, listening, and comprehension skills.
• Stellar customer service skills and ability to de-escalate customer frustration.
• Superior problem-solving skills and ability to work independently and objectively.
• Ability to build and maintain strong customer relationships.
• Ability to manage multiple tasks and interactions while prioritizing requests and concerns.

Responsibilities

• Provide customer care support as an A2 Process Associate.
• Handle customer interactions and requests while prioritizing concerns.
• Troubleshoot technical issues and resolve customer problems.
• De-escalate customer frustration and maintain a strong customer experience.
• Build and maintain strong customer relationships.
• Manage multiple tasks and interactions.
• Work independently and make sound, objective decisions.
• Adapt effectively to accelerating changes.

Skills

Customer service

Communication

Troubleshooting

Multitasking

Independent decision-making

Adaptability

Interpersonal relations

Problem-solving

Time management

Education

High School Diploma or equivalent

Tools

Excel

Microsoft Office

Job description

Job Duties

• Provide customer care support as an A2 Process Associate


• Handle customer interactions and requests while prioritizing concerns


• Troubleshoot technical issues and resolve customer problems


• De-escalate customer frustration and maintain a strong customer experience


• Build and maintain strong customer relationships


• Manage multiple tasks and interactions


• Work independently and make sound, objective decisions


• Adapt effectively to accelerating changes

Requirements

• Strong communication and customer service skills


• 1 to 3 years of international contact center experience


• Minimum graduation required


• Good technical knowledge and troubleshooting skills


• Proficiency with Excel and other Microsoft Office tools


• Excellent written and oral communication, listening, and comprehension skills


• Stellar customer service skills and ability to de-escalate customer frustration


• Superior problem-solving skills and ability to work independently and objectively


• Ability to build and maintain strong customer relationships


• Ability to manage multiple tasks and interactions while prioritizing requests and concerns


• Sound decision-making skills


• Ability to effectively adapt to accelerating changes


• For remote work, a secure workspace and effective internet connectivity are necessary

Core Competencies

Demonstrates strong customer service and communication skills, with a proven ability to troubleshoot technical issues and de-escalate customer frustrations. Capable of managing multiple tasks while building and maintaining strong customer relationships in a dynamic environment.

Highest-signal resume keywords

• Customer Service Skills


• Technical Troubleshooting


• Communication Skills


• Problem-Solving Skills


• Contact Center Experience

Hard Skills

• Technical Knowledge


• Troubleshooting Skills


• Excel Proficiency


• Microsoft Office Tools

Soft Skills

• Strong Communication


• Listening Skills


• Decision-Making Skills


• Adaptability

Industry Keywords

• Customer Care Support


• A2 Process Associate


• Customer Interactions


• De-Escalation


• Customer Relationships


• Remote Work