Outbound Sales Representative

Jobtailor; Richmond Hill (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

Jobtailor is seeking a customer service representative to manage outbound and inbound contacts, upsell products, and provide a best-in-class experience to customers nationwide. You will follow scripts, protect confidential information, and collaborate with various departments to resolve issues.

The role requires strong communication, multitasking, and problem-solving skills, with an emphasis on accuracy in order processing and documentation.

Qualifications

• Requires high school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type 20+ words per minute accurately.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.

Responsibilities

• Make outbound calls to prospective customers.
• Upsell existing products and services.
• Handle inbound and outbound contacts courteously, promptly, and professionally.
• Answer customer questions and sell appropriate products and services using training and knowledge bases.
• Listen to customers, understand their needs, and resolve issues.
• Research systems for missing information and coordinate with other departments.
• Complete account management tasks using systems and technology.
• Document and process customer orders accurately.
• Follow required scripts, policies, and procedures.
• Protect confidential and personal information.
• Escalate customer issues to appropriate staff and managers.
• Attend meetings and training and review updated training materials.
• Maintain required attendance and work schedules.
• Interact with hundreds of customers weekly across the country while delivering a best-in-class customer experience

Skills

Customer-Service orientation

Excellent communication skills

Conflict resolution

Microsoft Office proficiency

Contact-center experience

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Windows OS

Job description

• Make outbound calls to prospective customers
• Upsell existing products and services
• Handle inbound and outbound contacts courteously, promptly, and professionally
• Answer customer questions and sell appropriate products and services using training and knowledge bases
• Listen to customers, understand their needs, and resolve issues
• Research systems for missing information and coordinate with other departments
• Complete account management tasks using systems and technology
• Document and process customer orders accurately
• Follow required scripts, policies, and procedures
• Protect confidential and personal information
• Escalate customer issues to appropriate staff and managers
• Attend meetings and training and review updated training materials
• Maintain required attendance and work schedules
• Interact with hundreds of customers weekly across the country while delivering a best-in-class customer experience

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type 20+ words per minute accurately
• Basic knowledge of Microsoft Office Suite: Excel, PowerPoint, Word, and Outlook
• Basic understanding of Windows operating system
• Reliable attendance and punctuality
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Conflict resolution, problem-solving, and negotiation aptitude
• Customer-service orientation
• Ability to multitask, stay focused, and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced, changing environment
• Excellent interpersonal and relationship-building skills
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a Level II background and/or security investigation with fingerprint
• Must be willing to submit to drug screening
• One year of relevant contact-center experience is preferred, but not required
• State or Federal work experience is preferred

Core Competencies

Demonstrates strong customer service orientation with the ability to effectively communicate, resolve issues, and manage customer accounts. Proficient in utilizing Microsoft Office Suite and capable of multitasking in a fast-paced environment.

Highest-signal resume keywords

• Customer-Service Orientation
• Excellent Communication Skills
• Conflict Resolution
• Microsoft Office Suite Proficiency
• Contact-Center Experience

ATS Optimization Keywords

Hard Skills

• Account Management
• Typing 20+ Words Per Minute
• Troubleshooting
• Documenting Customer Orders
• Researching Information

Soft Skills

• Organizational Skills
• Interpersonal Skills
• Problem-Solving
• Negotiation Aptitude
• Team Orientation

Industry Keywords

• Customer Experience
• Outbound Calls
• Inbound Contacts
• Confidential Information Protection
• Fast-Paced Environment

Tools & Technologies

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word
• Microsoft Outlook
• Windows Operating System