Associate Business Advisor

Jobtailor; Irving (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Jobtailor in Irving, TX is seeking an A2 Process Associate to provide exceptional customer care and support. You will handle interactions, troubleshoot technical issues, and de-escalate frustrations while building strong customer relationships.

The role requires 1–3 years in international contact centers, a minimum graduation, and strong communication skills. You will work independently, adapt to fast changes, and use Excel and Microsoft Office daily.

Qualifications

• 1 to 3 years of international contact center experience.
• Minimum graduation requirement.
• Strong communication and customer service skills.
• Good technical knowledge and troubleshooting skills.
• Excellent written and oral communication, listening, and comprehension skills.
• Stellar customer service skills and ability to de-escalate customer frustration.
• Ability to adapt to accelerating changes.
• For remote work, a secure workspace and effective internet connectivity are necessary.

Responsibilities

• Provide customer care and support as an A2 Process Associate.
• Handle customer interactions and manage multiple tasks, requests, and concerns.
• Troubleshoot technical issues and resolve customer problems.
• De-escalate customer frustration and maintain a positive customer experience.
• Build and maintain strong customer relationships.
• Make sound decisions and work independently and objectively.
• Adapt effectively to accelerating changes.

Skills

Customer service

Communication

Troubleshooting

Excel

Microsoft Office

Problem-solving

De-escalation

Independent work

Multitasking

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

• Provide customer care and support as an A2 Process Associate
• Handle customer interactions and manage multiple tasks, requests, and concerns
• Troubleshoot technical issues and resolve customer problems
• De-escalate customer frustration and maintain a strong customer experience
• Build and maintain strong customer relationships
• Make sound decisions and work independently and objectively
• Adapt effectively to accelerating changes

Requirements

• 1 to 3 years of international contact center experience
• Minimum graduation requirement
• Strong communication and customer service skills
• Good technical knowledge and troubleshooting skills
• Proficiency with Excel and other Microsoft Office tools
• Excellent written and oral communication, listening, and comprehension skills
• Stellar customer service skills and ability to de-escalate customer frustration
• Superior problem-solving skills and ability to work independently and objectively
• Ability to build and maintain strong customer relationships
• Ability to manage multiple tasks and interactions while prioritizing requests and concerns
• Sound decision-making
• Ability to adapt effectively to accelerating changes
• For remote work, a secure workspace and effective internet connectivity are necessary

Core Competencies

Demonstrates strong customer service and communication skills while effectively managing multiple tasks and resolving technical issues. Capable of building and maintaining customer relationships and adapting to changes in a fast-paced environment.