Business Administration Specialist

Jonas Software; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Business Administration Specialist to lead billing and collections for a dynamic team. This remote role focuses on maintaining customer accounts, ensuring timely vendor payments, and producing accurate corporate reports. The ideal candidate will have a passion for helping small businesses succeed, with strong analytical and customer service skills. Join a collaborative environment where your contributions will directly impact the success of clients and the company. If you thrive in a fast-paced setting and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• 2-3 years in office management or administrative roles required.
• Knowledge of accounting and business management principles essential.

Responsibilities

• Lead customer billing and collections, ensuring timely payments.
• Collaborate with staff on special projects and maintain company calendar.

Skills

Customer Service Skills

Analytical Skills

Communication Skills

Office Management

Education

Business Degree

Equivalent Experience

Tools

Stripe

HubSpot

Looker

BackOffice

Reqlogic

Job description

Job Description:

Business Administration Specialist

Remote position • Available to all United States applicants

WHO WE ARE
Pike13 is a fast-growing Seattle-based company that is always looking for people who are customer-focused, dedicated, accountable, and driven. We design and build software that’s simple to use so business owners can focus on what they do best—serving their clients.

HOW WE WORK
We like operating at full throttle in a collaborative group of both startup veterans and novices who debate the right way to do things and are empowered to take smart risks, find brilliant solutions, and build things that better the well-being of our customers and theirs. We’re doing our best work ever, learning from our mistakes, improving on our successes, and finding abilities we didn’t know we had for using sophisticated logic and business intelligence to make bedrock business principles accessible and intuitive to small and enterprise businesses alike.

WHAT YOU’LL DO
The Business Administration Specialist will be the lead for all Pike13 customer billing/collections (currently via Stripe) and all external vendor payments and collections. This will require daily management to keep AP/AR flowing as well as a focus on monthly and quarterly corporate reporting.

• Organize and fulfill A/P, A/R, and other Accounting tasks related to corporate deadlines.
• Monitor customer account status within Stripe accounting tools and provide collections information and assistance to account managers and customers as needed.
• Ensure all vendor accounts receive on-time payment and appropriate logging within the corporate system (currently Reqlogic).
• Work within Pike13 tools (HubSpot, Stripe, Looker, BackOffice) to ensure customer data accuracy on a weekly basis in order to produce timely and accurate monthly and quarterly corporate reports.
• Maintain the master Company calendar at Pike13.
• Assist with the purchase of office supplies and business equipment, as needed.
• Ensure confidentiality is maintained on key written and verbal communication.
• Collaborate with various staff and departments in preparing special projects.
• Be a cheerleader and advocate for Core Values and culture.

WHO YOU ARE
You care about helping small business owners reach their dreams. You sweat the details of their issues and truly care about the customer experience. In fact, you do whatever’s needed to help our customers succeed. You’re a terrific listener, a diplomatic negotiator, and a discerning communicator. You see what needs to be done and you're motivated to do it without direction, at the same time looking for opportunities to share ideas and pitch in on others’ projects. You take customer feedback as a challenge to get it right and get joy from building a product that customers love.

• 2-3 years in office management or administrative roles.
• Business degree or equivalent.
• Knowledge of accounting, human resources, business and management principles, and administrative management practices and procedures.

HOW YOU’LL DO IT

• Thorough knowledge of office management systems and procedures.
• Strong computer and/or analytical skills.
• Friendly, positive attitude and exceptional customer service skills.
• Ability to prioritize tasks and change priorities as necessary.
• Independent, self-starter with a strategic perspective.
• Strong writing and communications skills.