Business Administration Manager

Commonwealth of VA Careers; Virginia; On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Free parking

Free admission

Overnight stay discounts

Free camping

Free camping (Mem Day-Labor Day period

50% off cabins

25% off yurt stays

Job summary

The Department of Conservation and Recreation in Virginia seeks a Business Administration Manager at New River Trail State Park to oversee enterprise, concession, and rental operations, including gift shops, equipment rentals, and livery. The role also manages the Inn at Foster Falls contract and park operations, ensuring seamless daily functions.

You will drive business and marketing initiatives, manage finances, staff training, procurement, and community relations while supporting park goals

Qualifications

• Experience coaching, developing, scheduling, evaluating, disciplining, and managing personnel.
• Experience in retail management including product selection, pricing, presentation, inventory management, point-of-sale systems, and sales analysis.
• Experience managing property, including grounds, housekeeping, building and facility maintenance, and rental equipment.
• Experience managing contracts and contractual services.
• Experience and understanding of managing visitors’ expectations and experiences.

Responsibilities

• Provide daily operations management for New River Trail, including maintenance, rental/concessions, special events management, merchandise and retail management, and day use areas.
• Assist with the management of the park's business administration, finances, visitor experience, volunteers, personnel, and community relations.
• Lead business and marketing initiatives.
• Assist with routine park operations, including procurement of goods and services, budgeting, developing and providing staff training, engaging with the community, and other duties as assigned.
• Be responsible for ensuring and maintaining continuity of operations and adherence to the goals and objectives of the park and division in the absence of the Park Manager.

Skills

Personnel management

Retail management

Facilities management

Contracts management

Visitor experience

Tools

Point-of-sale systems

Job description

Title: Business Administration Manager

State Role Title: Natural Resource Spec III

Hiring Range: $55,000 - $72,100

Pay Band: 4

Agency: Dept Conservation & Recreation

Location: New River Trail State Park

Agency Website: https://www.dcr.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Conservation and Recreation (DCR) is the state’s lead conservation agency, providing access for outdoor recreation, strengthening communities’ flood resilience, and protecting what Virginians care about: clean water, parks, natural habitat, and open spaces. Serving a diverse commonwealth rich in nature and culture, DCR touches all Virginians’ lives. DCR offers paid leave; a minimum of 13 paid state holidays per year; medical, dental, vision, and life insurance; retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan for classified positions, and VaLORS for law enforcement positions); and is a federally recognized Public Service Loan Forgiveness (PSLF) employer. DCR’s Mission is to conserve the natural, scenic, historic, and cultural resources of the Commonwealth. We invite you to learn more about DCR’s efforts to CONSERVE. New River Trail State Park is accepting applications for a Business Administration Manager. The Business Administration Manager is responsible for providing enterprise, concession, and rental management, including gift shops, equipment rentals, livery operations, and merchandise sales for the park. Additionally, this position manages the contract and operations for the Inn at Foster Falls. In this position, you will:

• Provide daily operations management for New River Trail, including maintenance, rental/concessions, special events management, merchandise and retail management, and day use areas.
• Assist with the management of the park's business administration, finances, visitor experience, volunteers, personnel, and community relations.
• Lead business and marketing initiatives.
• Assist with routine park operations, including procurement of goods and services, budgeting, developing and providing staff training, engaging with the community, and other duties as assigned.
• Be responsible for ensuring and maintaining continuity of operations and adherence to the goals and objectives of the park and division in the absence of the Park Manager.

Minimum Qualifications

• Experience coaching, developing, scheduling, evaluating, disciplining, and managing personnel.
• Experience in retail management including product selection, pricing, presentation, inventory management, point-of-sale systems, and sales analysis.
• Experience managing property, including grounds, housekeeping, building and facility maintenance, and rental equipment.
• Experience managing contracts and contractual services.
• Experience and understanding of managing visitors’ expectations and experiences.

Additional Considerations

• Experience managing Volunteer Groups such as Friends Groups.
• Experience planning, evaluating, and managing business plans for retail and rental equipment services.
• Experience in marketing, social media, websites, and community events.
• Experience in purchasing, auditing processes and sales, and revenue projections.
• Experience in budgeting.

A valid driver’s license is required to operate a state vehicle or a personal vehicle while conducting official business on behalf of the agency.

DCR encourages applications from minorities, individuals with disabilities, veterans, and those with experience with the National Park Service or the federal government. We are an Equal Opportunity Employer (EEO/AA/TT).

Employment in all positions within the Virginia State Parks is contingent upon satisfactory completion of a background check, including a criminal history record check. All employees within Virginia State Parks are required to wear state-issued uniforms and work a varied schedule, including weekends and holidays.

This position will serve in an on-call capacity, as needed, to provide security and operational efficiencies. Responding to calls outside scheduled hours requires a response within a prescribed timeframe.

This position may require occasional in-state and overnight travel.

Employee benefits include:

• Free parking and admission to all Virginia State Parks.
• Overnight stay discounts for DCR classified, retired, and wage staff (after six months of service):
  • Free camping outside the Memorial Day to Labor Day season for sites accommodating up to six people.
  • Free Sunday-Thursday camping (excluding the night before holidays) during the Memorial Day-Labor Day period.
  • 50% off cabins (up to three bedrooms) outside the Memorial Day-Labor Day season for up to 14 nights. Two-night minimum required. Bunkhouses, camping cabins, and yurts are included; one-night yurt stays receive a 25% discount.

Join us and make Virginia’s great outdoors part of your life — it’s one of the many ways we show our appreciation for the people who make DCR’s mission possible!

Contact Information

Name: Human Resources

Phone: N/A

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.