Burbank EMS Dispatcher — Life-Saving Coordination

Emergency Telecommunicator Services; Burbank (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Shift premiums

Job summary

Emergency Telecommunicator Services in Burbank seeks Emergency Medical Dispatchers to handle urgent calls, confirm locations, and coordinate ambulance response using approved protocols. Responsibilities include gathering patient data, prioritizing action, and relaying information to responders for rapid aid.

Applicants should have a high school diploma and may need CPR and dispatcher certification. Overtime, nights, weekends, and rotating shifts are common in this continuous operations role.

Qualifications

• High School Diploma or equivalent commonly required; EMT certification not universal.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Multitasking

Problem solving

Education

High School Diploma

Job description

Emergency Telecommunicator Services in Burbank seeks Emergency Medical Dispatchers to handle urgent calls, confirm locations, and coordinate ambulance response using approved protocols. Responsibilities include gathering patient data, prioritizing action, and relaying information to responders for rapid aid.

Applicants should have a high school diploma and may need CPR and dispatcher certification. Overtime, nights, weekends, and rotating shifts are common in this continuous operations role.