Bull Operator - PBR Dolphin Mall

Live! Hospitality & Entertainment; Miami (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Live! Hospitality & Entertainment in Miami is looking for a Bull Operator to provide a memorable experience in PBR Miami. You will be responsible for ensuring guest safety, verifying identification, and providing polite service while maintaining an energetic atmosphere.

The ideal candidate should have at least one year of experience in customer service, be fluent in English, and possess effective communication skills. This role may require weekend and holiday shifts, and physical duties include handling equipment and lifting items.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must be at least age 18.
• Fluent in English; other languages preferred.
• Alcohol awareness certification as required by local or state government agency.

Responsibilities

• Provide an energetic and fun personality while maintaining professionalism.
• Perform duties to ensure all aspects of service.
• Provide safe and polite customer service.
• Verify and scan guests’ identification.

Skills

Customer service experience

Mechanical equipment operation

Fluent English

Attention to detail

Basic math skills

Job description

From the toughest sport on dirt, comes Miami’s most stunning country bar; PBR Miami. Buckle up for line dancing, cold beer, hard drinks, and a little bull ridin’. Let PBR bring out the Cowboy or Cowgirl spirit in you!

Bull Operator Responsibilities

• Provide an energetic, outgoing, fun personality while maintaining professionalism.
• Perform varied duties to ensure all aspects of the proper steps of service.
• Offer polite, professional, and courteous customer service.
• Communicate effectively, clearly, patiently and humorously with co-workers and guests.
• Present and encourage current promotions to guests.
• Become and remain familiar with the mechanical controls of the bull in order to provide a pleasant experience for the guests.
• Ensure familiarity with the application to have guests electronically sign the establishment's waiver.
• Verify and scan guests’ identification to ensure that they meet minimum age requirements.
• Provide the establishment’s waiver to the guest and making sure the guest knows the rules for riding the mechanical bull and signs this waiver.
• Reports all unsafe or malfunctioning equipment to supervisor.

Bull Operator Qualifications

• At least one year of experience with customer service and/or hosting, preferably with prior mechanical equipment operation.
• Must be at least age 18.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with guests, other employees, supervisors, and security.
• Ability to provide attention to detail, specifically pertaining to safety when working with the guests and co-workers in the Bull Pen; and when verifying identification.
• Alcohol awareness certification as required by local or state government agency.
• Reading and writing abilities are utilized often when verifying identification, completing paperwork, etc.
• Basic math skills are frequently used when working within a large crowd of guests.
• May be required to work nights, weekends, and/or holidays.

Physical Requirements

• Carrying, lifting, pushing and/or pulling items weighing up to 50 pounds.
• Frequently standing up and moving about the venue.
• Frequently handling objects and equipment to maintain the Bull Pen.
• Frequently bending, stooping, kneeling, climbing and crawling.