BuildOps Platform Owner: Cross-OpCo Governance & Analytics

Crete United; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Crete United is seeking a senior Platform Owner to lead BuildOps governance and enterprise-wide standardization across multiple operating companies. You will drive process alignment for service, purchasing, inventory, projects, and accounting, while coordinating with leadership, dispatch, and IT teams.

You will own backlog, partner with BuildOps on roadmap, support new launches, and develop repeatable templates and dashboards to ensure accurate, real-time performance visibility across the

Qualifications

• 5+ years in business systems, field service operations, implementation, process improvement, or enterprise applications ownership.
• Proven experience owning or administering an operational platform across multiple units or regions.
• Strong understanding of service operations, dispatch, work orders, purchasing, inventory, projects, and accounting-adjacent workflows.
• Demonstrated experience leading cross-functional initiatives, gathering requirements, mapping processes, and managing stakeholders.

Responsibilities

• Own platform governance and act as the primary owner for BuildOps across operating companies.
• Define enterprise-wide standards for system usage and process design; centralize escalations.
• Drive cross-opco workflow alignment for service, purchasing, inventory, projects, reporting, and accounting.
• Identify where standard enterprise workflows should be enforced and where domain practices should be preserved.
• Serve as strategic liaison between portfolio leadership, opco leaders, dispatch, accounting, and vendors.
• Translate complex needs into clear requirements, use cases, and action plans while managing timelines and constraints.
• Own intake, documentation, prioritization, and follow-through of enhancements, defects, and improvements.
• Partner with BuildOps to influence roadmap and sequence releases with enterprise impact.
• Support M&A and new launches, tenant setups, and post-go-live stabilization.
• Develop playbooks, templates, golden processes, and launch checklists.
• Own the enterprise reporting strategy and ensure real-time visibility into performance.
• Validate dashboards and reports align with business definitions and use cases.
• Assess changes for operational impact and coordinate training and communications.
• Coordinate data migrations, system dependencies, ERP handoffs, and integrations.

Skills

5+ years experience

Platform management

Operational knowledge

Leadership & execution

Job description

Crete United is seeking a senior Platform Owner to lead BuildOps governance and enterprise-wide standardization across multiple operating companies. You will drive process alignment for service, purchasing, inventory, projects, and accounting, while coordinating with leadership, dispatch, and IT teams.

You will own backlog, partner with BuildOps on roadmap, support new launches, and develop repeatable templates and dashboards to ensure accurate, real-time performance visibility across the