BuildOps Application Analyst

Jones Grove IT Recruiting; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Jones Grove IT Recruiting seeks a BuildOps Application Analyst to own BuildOps across multiple service businesses. It is not a traditional help desk role, blending hands-on support, platform administration, integration troubleshooting, training, and process improvement.

The ideal candidate has direct BuildOps experience and 5+ years in business applications or field service systems, with strong communication and documentation skills.

Qualifications

• Hands-on BuildOps ownership and administration.
• Experience across field service workflows.
• Strong documentation and training abilities.

Responsibilities

• Serve as the primary owner and SME for BuildOps.
• Manage and prioritize support requests and coordinate with tech teams.
• Troubleshoot BuildOps, mobile users, ERP integrations, and invoicing.
• Partner with Viewpoint Spectrum owner to resolve data issues.
• Support dispatch, service calls, labor, purchasing, inventory, and billing workflows.
• Improve platform adoption and standardize processes across locations.
• Maintain user access, training records, and onboarding materials.
• Collaborate with field staff, accounting, IT, and vendors to solve operational problems.
• Assist with testing, data conversion, rollouts, and new locations.

Skills

BuildOps experience

Documentation

Requirements gathering

Testing

User training

Strong communication

ERP integration knowledge

Tools

Viewpoint Spectrum

Job description

We are searching for a BuildOps Application Analyst. This person will serve as the primary internal owner of BuildOps across multiple commercial service businesses.

This is not a traditional help desk role. It combines hands-on application support, platform administration, integration troubleshooting, user training, and process improvement. The successful candidate will be patient and service-oriented, but confident enough to establish clear processes, improve platform adoption, and hold users accountable.

Direct BuildOps experience is required. The organization needs someone who can quickly take ownership of the platform and support users ranging from field technicians and service managers to accounting teams and business leaders.

What You Will Do

• Serve as the primary internal owner and subject matter expert for BuildOps.
• Manage and prioritize support requests, resolve issues, and coordinate with other technical teams when needed.
• Troubleshoot problems involving BuildOps, mobile users, ERP integrations, accounting workflows, and invoicing.
• Partner with the Viewpoint Spectrum application owner to resolve data and integration issues between the platforms.
• Support workflows involving dispatch, service calls, technician activity, labor, purchasing, inventory, projects, billing, and reporting.
• Improve platform adoption and promote more consistent processes across multiple operating companies.
• Maintain user access, training records, support documentation, and onboarding materials.
• Work with field employees, accounting teams, IT, software vendors, and local business leaders to identify and solve operational problems.
• Support system testing, data conversion, application rollouts, and newly added business locations.
• Track platform issues, enhancement requests, and improvement opportunities.

What We Are Looking For

• Direct experience supporting, administering, implementing, or owning BuildOps.
• Five or more years of experience in business applications, field service systems, implementation, or application support.
• Experience within commercial HVAC, mechanical, electrical, plumbing, construction, or a related field service environment.
• Understanding of work orders, dispatch, technician workflows, labor and materials, purchasing, inventory, projects, billing, and reporting.
• Experience troubleshooting integrations between BuildOps and an ERP or accounting platform.
• Strong skills in documentation, requirements gathering, testing, process improvement, and user training.
• Experience supporting applications across multiple locations or business units.
• Strong communication skills and the ability to work with both technical and nontechnical users.

Preferred Experience

• BuildOps ownership within a multi-location organization.
• Integration experience with ERP and other systems.
• Experience supporting mobile field-service users.
• Experience with acquisitions, new business rollouts, or data migration.

About Jones Grove

Jones Grove is a people-first IT recruiting partner based in Charlotte with a trusted national reach. We help companies hire with clarity, delivering IT talent that’s technically sharp, personally vetted, and built to last.

Our approach blends industry insight with steady communication and a clear process. We cut through the noise, focus on long-term fit, and show up every step of the way.

We are an equal opportunity employer and value diversity at every level of the hiring process. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.