BuildOps Platform Owner & Analyst (Multi-Location)

Jones Grove IT Recruiting; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Jones Grove IT Recruiting seeks a BuildOps Application Analyst to own BuildOps across multiple service businesses. It is not a traditional help desk role, blending hands-on support, platform administration, integration troubleshooting, training, and process improvement.

The ideal candidate has direct BuildOps experience and 5+ years in business applications or field service systems, with strong communication and documentation skills.

Qualifications

• Hands-on BuildOps ownership and administration.
• Experience across field service workflows.
• Strong documentation and training abilities.

Responsibilities

• Serve as the primary owner and SME for BuildOps.
• Manage and prioritize support requests and coordinate with tech teams.
• Troubleshoot BuildOps, mobile users, ERP integrations, and invoicing.
• Partner with Viewpoint Spectrum owner to resolve data issues.
• Support dispatch, service calls, labor, purchasing, inventory, and billing workflows.
• Improve platform adoption and standardize processes across locations.
• Maintain user access, training records, and onboarding materials.
• Collaborate with field staff, accounting, IT, and vendors to solve operational problems.
• Assist with testing, data conversion, rollouts, and new locations.

Skills

BuildOps experience

Documentation

Requirements gathering

Testing

User training

Strong communication

ERP integration knowledge

Tools

Viewpoint Spectrum

Job description

Jones Grove IT Recruiting seeks a BuildOps Application Analyst to own BuildOps across multiple service businesses. It is not a traditional help desk role, blending hands-on support, platform administration, integration troubleshooting, training, and process improvement.

The ideal candidate has direct BuildOps experience and 5+ years in business applications or field service systems, with strong communication and documentation skills.