Building Concierge & Security Desk Lead

FirstService Residential

Town of Florida (NY)

On-site

USD 25,000 - 33,000

Full time

2 days ago

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Job summary

FirstService Residential is seeking a Front Desk Associate in New York. The role requires greeting residents and guests, answering calls, and handling access control and daily logs. The position supports emergency response procedures and ensures a secure building environment.

Schedule is Tuesday through Saturday, 10:00am–6:00pm, with full-time benefits and AEDT considerations. Candidate must have strong communication and customer service skills, plus flexibility for weekend work.

Qualifications

High school diploma or equivalency preferred.
College courses in business or hospitality preferred.
2–3 years of business experience preferred.
Effective written and verbal communication skills.
Multiple language fluency desirable.
Strong customer service and interpersonal skills required.

Responsibilities

Demonstrates excellent customer service, communication, and time management skills.
Monitors Emergency Response System.
Greets and directs Residents, guests, and invitees.
Monitors and controls Electronic Security Control Systems.
Responds to emergency situations in a timely and efficient manner.
Monitors and controls access to the building.
Maintains daily log, records, and forms.
Resolves and follows-up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property manager.
Follows safety procedures and maintains a safe work environment.
Other duties as required.