Building & Code Enforcement Service Coordinator 2 (OPEN & PROMOTIONAL)

spokanecounty; United States; On-site; USD 40,000 - 56,000; Full time

Job summary

Spokane County is seeking a detail-oriented administrative specialist to support the Building and Code Enforcement departments. The role focuses on customer service, public records processing, and front-desk duties, ensuring accurate information and smooth operations for permit and code-related services.

Responsibilities include filing, records management, and coordinating communications between departments, staff, and the public.

Qualifications

• Performs office-based administrative and customer service functions supporting Building/Code Enforcement.
• Facilitates public access to information and services related to permits and codes.
• Uses problem-solving and decision-making skills to assist customers, staff, and external stakeholders.

Responsibilities

• Answers phones, verifies parcels, addresses, inspectors, and permits.
• Pulls and researches files, processes public records requests, and directs people to needed services.
• Performs receptionist duties and responds to routine inquiries by phone or in person.
• Coordinates meetings, materials, and room setups.
• Maintains files, logs, and calendars; updates routing slips.

Skills

Customer service

Office administration

Communication

Data entry

Job description

Employee Type: Regular

Department: Building and Code Enforcement

Salary: $40,072.50 - $55,828.50 Annually / $3,339.38 - $4,652.38 Monthly / $20.55 - $28.63 Hourly

Scheduled Weekly Hours: 37.5

Overtime Eligible: Yes

Job Summary: PRIORITY CONSIDERATION WILL BE GIVEN IN ACCORDANCE WITH THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT OR COUNTY POLICY.

This position is responsible for performing office-based administrative and customer service functions in support of the Building or Code Enforcement Departments. The incumbent facilitates public access to information and services related to building permits, building codes, code enforcement activities, and other programs administered or enforced by the Departments. Duties require the effective application of problem solving and decision making skills to assist customers, staff, and external stakeholders in obtaining necessary departmental resources and information.

Core responsibilities include conducting code enforcement case creation, processing, documentation, and follow up, and/or providing administrative support for building permit application intake and issuance, records management, and coordination of communications between departmental staff, commissions, and the public. The position also provides administrative support for building projects, appeals, and related proceedings, and performs clerical and administrative tasks as assigned by supervisory personnel.

Job Description:

The following documents are required to be submitted with your application. Applications that do not include all required documents may not be considered:

• Resume

ESSENTIAL JOB FUNCTIONS

• Answers phones; direct calls; verify parcels, addresses (city, valley and/or county), inspectors, permits, code complaints, etc.
• Assists public by pulling and researching files, processing and maintaining public records requests, making copies, explaining procedures, providing or obtaining notary services, directing people to other departments.
• Perform receptionist and general office duties; respond to routine inquiries by telephone or person-to-person; fulfill requests for publications or office supplies.
• Attends staff meetings.
• Coordinates phone coverage schedule, assists staff and provides backup as needed.
• Coordinates posting materials on bulletin boards, websites, offices, etc.
• Acts as department's representative at various industry events or commits.
• Keeps public areas clean; maintains keys to vehicles and conference rooms; stocks copiers; organizes materials for distribution; sets up electronic folders; and updates routing slips and directories.
• Arranges meetings, purchases meeting supplies, reserves meeting locations, and handles room setup.
• Performs duties for technical/professional and supervisory staff, including making binders, copies, databases, labels, word processing projects, bulk mailings, schedules appointments, conference rooms, types letters, acts as general support for building permit projects, updates code books, etc.
• Prepares permitting or code enforcement packets.
• Processes, prepares and mails unsatisfactory conditions letters, certificates of occupancy, void letters, and SEPA correspondence.
• Processes outgoing/incoming mail; receiver for packages; records documents with the County Auditor.
• Setups, organizes and maintains files.
• Takes inspection requests in person, over the phone, from voice mail, and/or department website, completes tickets, and enters into database program.
• Updates various logs and yearly calendars.
• Supports and or is assigned front desk coverage to help and triage front lobby customers.
• Performs other related duties as required/assigned.

Position assignments may perform all of the above examples of duties and also one (1) of the following specialized activities/functions:

Building Department Functions:

• Balances/reconciles assigned cash boxes.
• Processes and takes in payments for all permits into permit tracking software.
• Processes building permit refund requests.
• May assist with processing permit applications via email, mail, or electronic, verifies customers have properly executed all documents, forms, and submittals necessary to obtain a building permit, releases permits ready for issuance, and permits from other departments as appropriate.
• Answers basic code and/or fee questions.
• Receive and process building code complaints with follow up building inspector investigation scheduling.
• Works with other departments to coordinate projects, copies and schedules, and updates calendars.
• Provides back-up support for Code Enforcement Department Service Coordinator(s) as needed.
• SEPA related clerical tasks such as sign creation, mailings, information circulation, etc.

Code Enforcement Department Functions:

• Processes and records civil infractions into permit tracking code enforcement software.
• Receive and process code comp