Building & Code Enforcement Service Coordinator 2 (OPEN & PROMOTIONAL)

Spokane County; Spokane (WA); On-site; USD 40,000 - 56,000; Full time

Job summary

Spokane County is seeking a Building & Code Enforcement Service Coordinator 2 to perform office-based administrative duties supporting the Building and Code Enforcement Departments. You will assist the public with permits, codes, and services, manage records, and coordinate communications among staff, commissions, and the public.

The role requires strong customer service, organization, and data-entry skills, with attention to detail for permit processing and strategic support for projects and

Qualifications

• High School diploma or GED required, two years of technical or clerical experience preferred.
• Notary Public license in the State of Washington is required.
• Experience with permitting, building codes, or land use is preferred.

Responsibilities

• Answer phones, direct calls, verify parcels, addresses, inspectors, permits, and code complaints.
• Research files, process public records requests, and assist visitors at the front desk.
• Perform receptionist duties, respond to inquiries, and fulfill publications or office-supply requests.
• Coordinate meetings, set up rooms, and manage bulletin boards and web postings.
• Process and mail notices, prepare correspondence, and maintain filing systems.
• Provide back-up support for Building Department and Code Enforcement functions.

Skills

Customer service

Office administration

Phone etiquette

Records management

Data entry

Communication

Cashiering

Problem solving

Team coordination

Education

High School diploma or GED

Notary Public in Washington

Tools

Permit tracking software

Microsoft Word

Microsoft Excel

Database

Job description

## Building & Code Enforcement Service Coordinator 2 (OPEN & PROMOTIONAL)Apply: Public Works Building 1st Floor: Full time: Posted Yesterday: End Date: November 2, 2026 (15 days left to apply): JR100660**Note: Current Employees must use the** **Workday Dashboard** **career section to apply for this position.****Employee Type:**Regular**Department:**Building and Code Enforcement**Salary:**$40,072.50 - $55,828.50 Annually / $3,339.38 - $4,652.38 Monthly / $20.55 - $28.63 Hourly**Scheduled Weekly Hours:**37.5**Overtime Eligibile:**Yes**Job Posting Date Range:**10/16/2026 - 11/02/2026**Job Summary:**PRIORITY CONSIDERATION WILL BE GIVEN IN ACCORDANCE WITH THE APPLICABLE COLLECTIVE BARGAINING AGREEMENT OR COUNTY POLICY. This position is responsible for performing office-based administrative and customer service functions in support of the Building or Code Enforcement Departments. The incumbent facilitates public access to information and services related to building permits, building codes, code enforcement activities, and other programs administered or enforced by the Departments. Duties require the effective application of problem solving and decision making skills to assist customers, staff, and external stakeholders in obtaining necessary departmental resources and information. Core responsibilities include conducting code enforcement case creation, processing, documentation, and follow up, and/or providing administrative support for building permit application intake and issuance, records management, and coordination of communications between departmental staff, commissions, and the public. The position also provides administrative support for building projects, appeals, and related proceedings, and performs clerical and administrative tasks as assigned by supervisory personnel.**Job Description:****The following documents are required to be submitted with your application. Applications that do not include all required documents may not be considered: • Resume** **ESSENTIAL JOB FUNCTIONS*** Answers phones; direct calls; verify parcels, addresses (city, valley and/or county), inspectors, permits, code complaints, etc.* Assists public by pulling and researching files, processing and maintaining public records requests, making copies, explaining procedures, providing or obtaining notary services, directing people to other departments.* Perform receptionist and general office duties; respond to routine inquiries by telephone or person-to-person; fulfill requests for publications or office supplies.* Attends staff meetings.* Coordinates phone coverage schedule, assists staff and provides backup as needed.* Coordinates posting materials on bulletin boards, websites, offices, etc.* Acts as department’s representative at various industry events or committies.* Keeps public areas clean; maintains keys to vehicles and conference rooms; stocks copiers; organizes materials for distribution; sets up electronic folders; and updates routing slips and directories.* Arranges meetings, purchases meeting supplies, reserves meeting locations, and handles room set up.* Performs duties for technical/professional and supervisory staff, including making binders, copies, databases, labels, word processing projects, bulk mailings, schedules appointments, conference rooms, types letters, acts as general support for building permit projects, updates code books, etc.* Prepares permitting or code enforcement packets.* Processes, prepares and mails unsatisfactory conditions letters, certificates of occupancy, void letters, and SEPA correspondence.* Processes outgoing/incoming mail; receiver for packages; records documents with the County Auditor.* Setups, organizes and maintains files.* Takes inspection requests in person, over the phone, from voice mail, and/or department website, completes tickets, and enters into database program.* Updates various logs and yearly calendars.* Supports and or is assigned front desk coverage to help and triage front lobby customers.* Performs other related duties as required/assigned. **Position assignments may perform all of the above examples of duties and also one (1) of the following specialized activities/functions:** * **Building Department Functions:**Balances/reconciles assigned cash boxes.Processes and takes in payments for all permits into permit tracking software.Processes building permit refund requestsMay assist with processing permit applications via email, mail, or electronic, verifies customers have properly executed all documents, forms, and submittals necessary to obtain a building permit, releases permits ready for issuance, and permits from other departments as appropriate.Answers basic code and/or fee questions.Receive and process building code complaints with follow up building inspector investigation schedulingWorks with other departments to coordinate projects, copies and schedules, and updates calendarsProvides back-up support for Code Enforcement Department Service Coordinator(s) as needed.SEPA related clerical tasks such as sign creation, mailings, information circulation, etc. * **Code Enforcement Department Functions:** Processes and records civil infractions into permit tracking code enforcement software. Receive and process code complaints with follow-up departmental coordination and investigation scheduling. Filing of civil infractions with District Court. General case management and coordination. Assisting with data entry, records management, and filing systems to maintain accurate code enforcement documentation. Preparing and distributing official correspondence, notices, and reports related to violations, inspections, or investigations. Answers basic code violation, violation process, and civil infraction questions. Provides back-up support Building Department Service Coordinator(s) as needed. **EDUCATION AND EXPERIENCE REQUIREMENTS*** High School diploma or GED equivalent* Two (2) years of experience in technical and/or clerical work.* Experience in permitting, construction, planning or land use processes preferred.* Related course work and/or training may be substituted, year for year, for up to two years of the required experience.* Licensed as a Notary of Public in the State of Washington. **KNOWLEDGE, SKILLS, AND ABILITIES*** Knowledge of the construction and/or building permit application processes.* Knowledge of construction permit issuing, construction, planning or land use processes.* Knowledge of department operations.* Knowledge of recording equipment.* Knowledge of word processing, database, and spreadsheet programs.* Knowledge of the principles, methods, practices and procedures necessary to perform the duties of the position.Knowledge of cashiering functions.* Knowledge of customer service techniques.Knowledge of phone etiquette.* Knowledge of modern office practices and procedures.* Knowledge of grammar, spelling and punctuation.* Knowledge of file maintenance techniques.* Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction.* Skilled in establishing and maintaining effective working relationships at all organizational levels and with the public.Skilled in answering phones and greeting customers.* Skilled in applying effective customer service techniques.* Skilled in performing mathematical calculations.* Skilled in using office equipment such as phones, copiers, calculators and fax machines.* Skilled in creating and maintaining filing systems.* Skilled in using computer and related software applications.* Ability to provide information about department processes in a pleasant and courteous manner.* Ability to read and understand, in general, plans for proposed building construction or land use projects.* Ability to take detailed notes and provide timely minutes of meetings and hearings.* Ability to handle interruptions efficiently and effectively. **BEHAVIORAL STANDARDS** All County employees are responsible for contributing to a safe and positive work environment, actively demonstrating the County values in their daily work and interactions: * Respect: Appreciating and valuing customers, other County employees and County leadership by showing courtesy, friendliness and fairness. Communicating in a productive and professional manner.* Accountability: Honoring and delivering on commitments by taking responsibility for personal actions and results; being a responsible steward of public resources and the trust County residents have placed in each of us.* Integrity: Modelling transparent and ethical behavior and demonstrating it with honest and trustworthy behaviors and actions; leading by example and performing work to the highest standards.* Innovation: Striving for excellence by actively pursuing opportunities for new and improved methods, procedures or technologies; fostering an environment of engagement and empowerment and embracing continuous improvement. **WORKING CONDITIONS**The work environment is primarily inside, where the noise and temperature levels are moderate. *To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. As every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may reasonably be considered incidental in the performing of their duties as though they were included in this job description.*