Builder Customer Experience Specialist

HomeTeam Pest Defense; Highland Springs (VA); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

Life & AD&D insurance

401(k) with company match up to 6%

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity for advancement

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Job summary

HomeTeam Pest Defense is hiring a Builder Customer Service Representative to provide outstanding support to homebuilders, supervisors, and vendors. The role includes handling service tickets, printing reports, and scheduling services while maintaining strong builder relationships.

The position offers a hybrid schedule after training, competitive pay, and a comprehensive benefits package. Ideal candidates have at least 1 year in customer service and basic computer skills.

Qualifications

• Must have 1 year of previous customer service experience.
• Basic / entry level understanding of computers.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide exceptional customer service consistent with HomeTeam Pest Defense service standards.
• Provide information to Home Builders/Supervisors/Vendors on our products and installations.
• Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers.
• Execute regional and corporate reports.
• Schedule builder services and resolve accounting questions.
• Collect and reconcile payments received from Home Builders.
• Maintaining good customer and builder relationships.
• Escalate to appropriate builder or customer inquiries to managers.
• Able to resolve customer inquiries timely and consistently.
• Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks.
• General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx system, pricing, and services available.

Skills

Customer service

Computer literacy

Telephone systems

Education

High school diploma or GED

Job description

HomeTeam Pest Defense is hiring a Builder Customer Service Representative to provide outstanding support to homebuilders, supervisors, and vendors. The role includes handling service tickets, printing reports, and scheduling services while maintaining strong builder relationships.

The position offers a hybrid schedule after training, competitive pay, and a comprehensive benefits package. Ideal candidates have at least 1 year in customer service and basic computer skills.