Builder CX Pro — Hybrid Role & Growth

HomeTeam Pest Defense; Sandston (VA); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

$18 to $18 per hour

Comprehensive benefits

Company paid life & AD&D insurance

401(k) plan with company match up to 6

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Opportunity to advance

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Professional growth and respect

Job summary

HomeTeam Pest Defense is seeking a Builder Customer Service Representative to provide exceptional service to Home Builders and supervisors. You will manage service tickets, assist technicians, and handle scheduling and payments while building strong builder relationships.

Role offers a competitive hourly rate, comprehensive benefits including medical, dental, vision, 401(k) with company match, and tuition/scholarship programs. Hybrid work schedule may apply after training.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide exceptional customer service consistent with HomeTeam Pest Defense service standards.
• Provide information to Home Builders/Supervisors/Vendors on our products and installations.
• Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers.
• Execute regional and corporate reports.
• Schedule builder services and resolve accounting questions.
• Collect and reconcile payments received from Home Builders.
• Maintaining good customer and builder relationships.
• Escalate to appropriate builder or customer inquiries to managers.
• Able to resolve customer inquiries timely and consistently.
• Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks.
• General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx® system, pricing, and services available.

Skills

Customer service

Computer basics

Telephone skills

18+ with HS diploma

Education

High School Diploma or GED

Tools

Telephone system

Job description

HomeTeam Pest Defense is seeking a Builder Customer Service Representative to provide exceptional service to Home Builders and supervisors. You will manage service tickets, assist technicians, and handle scheduling and payments while building strong builder relationships.

Role offers a competitive hourly rate, comprehensive benefits including medical, dental, vision, 401(k) with company match, and tuition/scholarship programs. Hybrid work schedule may apply after training.