Builder Customer Experience Representative

Rollins, Inc.; Sandston (VA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Employee discounts

Tuition reimbursement

Stock purchase plan

Job summary

HomeTeam is seeking a Builder Customer Service Representative in a hybrid role after training, offering competitive pay and comprehensive benefits. This position, part of Rollins, Inc.

family, focuses on delivering exceptional service to homebuilders and coordinating with field teams to ensure smooth installations and billing processes. Candidates should have at least 1 year of customer service experience, basic computer skills, and a high school diploma.

Qualifications

• 1 year of previous customer service experience.
• Entry level customer service skills.
• Basic understanding of computers.
• High school diploma or GED, 18+.

Responsibilities

• Provide exceptional customer service per HomeTeam standards.
• Inform builders, supervisors, and vendors about products and installations.
• Print and distribute service tickets and graphs for technicians.
• Schedule builder services and resolve accounting questions.
• Collect and reconcile payments from home builders.
• Maintain strong relationships with customers and builders.
• Escalate inquiries to managers when needed.
• Communicate daily with field managers and office staff.

Skills

Customer service

Basic computer skills

Phone system usage

Education

High school diploma or GED

Job description

Overview

At HomeTeam , we put people first . We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Responsibilities

As a HomeTeam Builder Customer Service Representative, you can expect to:

• Provide exceptional customer service consistent with HomeTeam Pest Defense service standards
• Provide information to Home Builders/Supervisors/Vendors on our products and installations
• Print and distribute service tickets and graphs for the HomeTeam Builder Technicians / Installers
• Execute regional and corporate reports
• Schedule builder services and resolve accounting questions
• Collect and reconcile payments received from Home Builders
• Maintaining good customer and builder relationships
• Escalate to appropriate builder or customer inquiries to managers
• Able to resolve customer inquiries timely and consistently
• Communicate often with Field Managers and Office Personnel about ongoing projects and daily tasks
• General knowledge of the company, treatment processes and types, entry level of understanding of the Taexx® system, pricing, and services available

There’s plenty of perks too!

• Competitive pay $$
• $18 to $18 per hour
• Comprehensive benefits package including medical, dental, vision
• Company paid life & AD&D insurance
• 401(k) plan with company match up to 6%
• Employee stock purchase plan
• Paid Time off and holidays
• Employee discounts
• Tuition reimbursement
• Dependent scholarship awards
• An opportunity to advance within the company
• Recognition for a job well done
• A friendly work environment
• Employee referral bonuses
• The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam ?

• HomeTeam is the #1 pest management company to homebuilders
• Currently performs more the 2,000,000 services a year
• The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction
• Pest Management Industry is growing and is a recession resistant line of business
• Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
• HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Qualifications

Minimum Requirements

• Must have 1 year of previous customer service experience
• Entry level customer service skill and technique
• Basic / entry level understanding of computers
• Entry level skill on use of company telephone features and how to use them
• Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment

• Candidates must meet physical job requirements and safely perform the job duties with or without accommodations
• Job may be eligible for hybrid work schedule after training is completed

HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

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