Builder Client Representative

Modern Pest Services; Matthews (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Modern Pest Services in Matthews, NC, is seeking a dedicated Customer Service Representative to manage a high volume of customer communications. Responsibilities include handling incoming calls and emails, creating location accounts, and scheduling service appointments.

The ideal candidate will demonstrate exceptional organizational and communication skills, alongside strong problem-solving abilities. The role requires a detail-oriented individual who can efficiently record customer interactions and service orders to ensure customer satisfaction.

Qualifications

• Excellent phone interaction skills and active listening.
• Superb accuracy and attention to detail.
• Ability to collaborate with other departments.

Responsibilities

• Manage customer communications through calls, emails, and online.
• Create location accounts and complete information.
• Organize and schedule service appointments.

Skills

Excellent phone interaction skills

Exceptional organizational skills

Outstanding verbal and written communication skills

Excellent keyboard and data entry skills

Strong problem-solving skills

Ability to learn customer service software

Positive outgoing team player

Job description

Job Responsibilities

• Manage a large volume of customer communications through incoming calls, emails, and online.
• Create location accounts for new starts and complete location and bill-to information.
• Set up software services.
• Organize and schedule new construction installations and closings.
• Process closing requests and complete service orders.
• Assist Customer Service and Sales with incoming calls and emails.
• Record in the software system customer interaction and document details of actions taken.
• Perform a large number of service order completions mainly through data entry.
• Review customer accounts and records to answer customers’ questions.
• Maintain customer accounts by checking and recording account information in software.
• Explain services to customers.
• Receive customer payments.
• Upload and catalog documents, contracts, and service orders into customer accounts.
• Communicate with customers to address issues/disputes from customers.
• Respond to customer inquiries, answer questions, and organize and schedule service appointments.
• Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem, and expedite the correction or adjustment to ensure satisfactory resolution.

Qualifications and Skills Required

• Excellent phone interaction skills and active listening.
• Exceptional organizational skills, superb accuracy, and attention to detail.
• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
• Ability to collaborate with other departments to ensure customer satisfaction.
• Excellent keyboard and data entry skills.
• Strong problem-solving skills.
• Ability to learn customer service software.
• Positive outgoing team player.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.