Budtender & Customer Experience Specialist

Renew Cannabis Co.; Waukegan (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Planet 13 Holdings, Inc. is hiring for our Waukegan, Illinois location to join a cannabis retail team. You will deliver exceptional customer service, educate guests about products, and assist with sales and transactions in a compliant environment.

Responsibilities include balancing cash at shifts' start/end, handling returns per policy, assisting customers with product information, and upselling to hit monthly goals while maintaining a clean store and staying updated on cannabis regulations.

Qualifications

• High school diploma or GED or equivalent experience.
• Ability to understand safety policies and procedures.
• Willingness to learn product knowledge and procedures.
• Excellent communication and customer service skills.

Responsibilities

• Create an excellent customer service experience with guests through product knowledge and salesmanship.
• Balance cash register at start and end of shift; balance sales at end of shift.
• Process returns and exchanges per store policy.
• Assist customers in locating products and resolving complaints.
• Answer questions about price and use of merchandise; upsell to achieve monthly goals.
• Maintain cleanliness of surfaces and register area; report issues to management.

Skills

Customer service

Cash handling

Sales

Product knowledge

Upselling

Attention to detail

Problem solving

Teamwork

Education

High School diploma or GED

Tools

POS system

Cash register

Job description

Planet 13 Holdings, Inc. is hiring for our Waukegan, Illinois location to join a cannabis retail team. You will deliver exceptional customer service, educate guests about products, and assist with sales and transactions in a compliant environment.

Responsibilities include balancing cash at shifts' start/end, handling returns per policy, assisting customers with product information, and upselling to hit monthly goals while maintaining a clean store and staying updated on cannabis regulations.