Budtender & Customer Experience Specialist

Planet 13 Las Vegas; Waukegan (IL); On-site; USD 21,000 - 29,000; Full time

Job summary

Planet 13 Holdings, Inc. in Waukegan, IL is seeking a retail associate to deliver exceptional customer service and educate guests on cannabis products. You will help customers find items, answer questions, and process transactions with accuracy.

The role emphasizes cash handling, product knowledge, and the ability to upsell to meet monthly sales goals while maintaining store policies and a clean, organized checkout area.

Qualifications

• Experience delivering excellent customer service in retail or hospitality settings.
• Ability to balance cash drawer and process transactions accurately.
• Willingness to upsell and meet monthly sales goals.

Responsibilities

• Create an exceptional customer service experience with guests through education, knowledge of products, and salesmanship.
• Ensure accurate transactions by balancing the cash register at the beginning and end of shift, and sales at the end of shift.
• Process returns and exchanges according to store policy.
• Identify prices of products and services and tabulate bills with available equipment.
• Assist customers in locating various products, resolving complaints, or providing information.
• Bag, box, and wrap purchased items.
• Create an exceptional customer service experience with guests.
• Assist and answer customers' questions concerning price and use of merchandise.
• Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner.
• Participating in the upselling of products to assist in reaching the company's set monthly sales goal.
• Maintain up-to-date knowledge of the endocannabinoid system and all applicable properties and/or effects.
• Comply with all state regulations pertaining to medical and/or retail sales.
• Comply with all cash handling policies and procedures.
• Maintain cleanliness of all surfaces and register area.
• Report all issues to management on duty.

Skills

Customer service

Cash handling

Sales

Communication

Problem solving

Teamwork

Education

High School diploma or GED

Tools

Cash register system

Job description

Planet 13 Holdings, Inc. in Waukegan, IL is seeking a retail associate to deliver exceptional customer service and educate guests on cannabis products. You will help customers find items, answer questions, and process transactions with accuracy.

The role emphasizes cash handling, product knowledge, and the ability to upsell to meet monthly sales goals while maintaining store policies and a clean, organized checkout area.