Bryan Heart Scheduling Specialist

Bryan Health; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Bryan Health is seeking a scheduling specialist to facilitate patient access by handling outpatient, inpatient, and procedural appointments. You will collect demographic and insurance data, coordinate with provider offices, and communicate prep instructions and financial expectations to support care readiness.

The role requires strong customer service, accurate data entry, and compliance with policies while maintaining confidentiality in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare scheduling, patient access, or customer service operations preferred.
• Must be 19 years of age to witness legal consents.

Responsibilities

• Schedule outpatient, inpatient, and procedural appointments based on provider orders and patient preferences.
• Collect and enter accurate demographic, insurance, and appointment information into electronic systems.
• Communicate preparation instructions, arrival details, and follow-up information to patients or representatives.
• Receive and process referrals and physician orders through phone, fax, or electronic workflows.
• Identify uninsured or self-pay patients and initiate referral to financial assistance resources.
• Maintain productivity, quality, and service standards in a fast-paced scheduling environment.

Skills

Customer service

Scheduling

Data entry

Communication

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Summary

GENERAL SUMMARY:

Facilitates patient access to care by scheduling appointments, procedures, and admissions accurately and efficiently. Collects and documents demographic, insurance, and appointment information while coordinating with patients, provider offices, and internal teams. Communicates preparation instructions, arrival details, and financial expectations to support care readiness. Delivers consistent customer service while maintaining confidentiality and compliance with established policies.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Schedules outpatient, inpatient, and procedural appointments based on provider orders and patient preferences.
3. *Collects and enters accurate demographic, insurance, and appointment information into electronic systems.
4. *Communicates preparation instructions, arrival details, and follow‑up information to patients or representatives.
5. *Receives and processes referrals and physician orders through phone, fax, or electronic workflows.
6. *Coordinates with provider offices and departments to resolve missing or incomplete scheduling information.
7. *Responds to inbound and outbound calls, messages, and inquiries using approved communication tools.
8. *Supports pre‑registration activities, including outbound calls and verbal consent as applicable.
9. *Identifies uninsured or self‑pay patients and initiates referral to financial assistance resources.
10. *Maintains productivity, quality, and service standards in a fast‑paced scheduling environment.
11. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
12. Participates in meetings, committees and department projects as assigned.
13. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk “*”. Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required. Experience in healthcare scheduling, patient access, or customer service operations preferred. Must be 19 years of age to witness legal consents.