Patient Scheduling & Service Specialist

Bryan Health; Lincoln (NE); On-site; USD 34,000 - 42,000; Full time

Job summary

Bryan Health is seeking an experienced front-line specialist to support patient scheduling, registration, and office coordination. You will independently manage routine and moderately complex scheduling and registration tasks while ensuring service quality and workflow continuity.

Ideal candidates will have at least one year of related experience, knowledge of medical terminology, and the ability to handle high-volume calls and sensitive information with privacy and compliance in mind.

Qualifications

• High school diploma or equivalent.
• 1 year of patient scheduling/registration experience.
• Knowledge of medical terminology.
• Knowledge of privacy, safety, and financial compliance Regulations.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Schedules, confirms, and coordinates patient appointments, including moderately complex cases.
• Registers patients with accurate demographic, insurance, and financial information.
• Manages high-volume calls for scheduling, registration, and follow-up.
• Reviews orders and documentation for completeness and initiates follow-up.
• Maintains patient records with scanning, filing, and documentation management.
• Supports revenue cycle activities by collecting payments and providing estimates.

Skills

Patient scheduling

Medical terminology

Customer service

Phone etiquette

Education

High school diploma

Tools

EMR systems

Phone system

Job description

One (1) year of patient scheduling, patient access, medical office, medical-related patient accounts, or related experience required. Knowledge of medical terminology required.

GENERAL SUMMARY:

Provides experienced front-line support for patient scheduling, registration, reception, and office coordination activities. Independently manages routine and moderately complex scheduling and registration tasks while supporting workflow continuity and service quality. Applies working knowledge of patient access processes to resolve issues and support team operations.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Independently schedules, confirms, and coordinates patient appointments, including moderately complex scenarios.
3. *Registers patients and ensures accurate entry and verification of demographic, insurance, and financial information.
4. *Manages high-volume inbound and outbound calls, resolving scheduling, registration, and routine follow-up needs.
5. *Reviews orders and documentation for completeness and initiates follow-up within established guidelines.
6. *Maintains patient records through accurate scanning, filing, and documentation management.
7. *Supports revenue cycle activities by collecting payments, providing estimates, and referring patients to financial counseling as appropriate.
8. *Supports workflow continuity by covering multiple locations or functions as assigned.
9. *Shares functional knowledge and provides informal guidance to peers as needed.
10. *Adheres to regulatory, privacy, and service standards while working independently.
11. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
12. Participates in meetings, committees and department projects as assigned.
13. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of general office procedures and standard clerical practices.
2. Knowledge of medical terminology and general hospital/clinical processes and procedures.
3. Knowledge of standard healthcare privacy, safety, and financial compliance regulations.
4. Knowledge of third-party payer guidelines and requirements.
5. Knowledge of computer hardware equipment and software applications relevant to work functions.
6. Ability to communicate effectively both verbally and in writing.
7. Ability to perform crucial conversations with desired outcomes.
8. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.
9. Ability to organize tasks and establish priorities to facilitate accuracy and productivity in a dynamic environment.
10. Ability to problem solve and engage independent critical thinking skills.
11. Ability to maintain confidentiality relevant to sensitive information.
12. Ability to prioritize work demands and work with minimal supervision.
13. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required. One (1) year of patient scheduling, patient access, medical office, medical-related patient accounts, or related experience required. Knowledge of medical terminology required.

For internal promotions, must be in good standing with three (3) of the last four (4) registration reviews above acceptable score and passing annual competencies.

Must be 19 years of age to witness legal consents.