GIRMC Scheduling Specialist

Bryan College Of Health Sciences; Grand Island, Northern (NE, KY); On-site; USD 34,000 - 42,000; Full time

Job summary

Bryan College Of Health Sciences is seeking a patient access scheduling specialist to coordinate outpatient and inpatient appointments, gather demographic and insurance details, and communicate clear instructions to patients. The role emphasizes confidentiality and adherence to policies in a fast-paced environment.

Responsibilities include handling referrals, entering data into electronic systems, and assisting with pre-registration and financial clearance as needed.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare scheduling, patient access, or customer service operations preferred.
• Must be 19 years of age to witness legal consents.

Responsibilities

• Schedules outpatient, inpatient, and procedural appointments based on provider orders and patient preferences.
• Collects and enters demographics, insurance, and appointment information into electronic systems.
• Communicates preparation instructions, arrival details, and follow-up information to patients or representatives.
• Receives and processes referrals and physician orders through phone, fax, or electronic workflows.
• Coordinates with provider offices and departments to resolve missing or incomplete scheduling information.
• Responds to inbound and outbound calls, messages, and inquiries using approved communication tools.

Skills

Customer service

Communication

Data entry

Scheduling

Education

High school diploma or equivalent

Tools

Electronic systems

Job description

Summary

GENERAL SUMMARY:

Facilitates patient access to care by scheduling appointments, procedures, and admissions accurately and efficiently. Collects and documents demographic, insurance, and appointment information while coordinating with patients, provider offices, and internal teams. Communicates preparation instructions, arrival details, and financial expectations to support care readiness. Delivers consistent customer service while maintaining confidentiality and compliance with established policies.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

1. *Schedules outpatient, inpatient, and procedural appointments based on provider orders and patient preferences.

1. *Collects and enters accurate demographic, insurance, and appointment information into electronic systems.

1. *Communicates preparation instructions, arrival details, and follow‑up information to patients or representatives.

1. *Receives and processes referrals and physician orders through phone, fax, or electronic workflows.

1. *Coordinates with provider offices and departments to resolve missing or incomplete scheduling information.

1. *Responds to inbound and outbound calls, messages, and inquiries using approved communication tools.

1. *Supports pre‑registration activities, including outbound calls and verbal consent as applicable.

1. *Identifies uninsured or self‑pay patients and initiates referral to financial assistance resources.

1. *Maintains productivity, quality, and service standards in a fast‑paced scheduling environment.

1. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

1. Participates in meetings, committees and department projects as assigned.

1. Performs other related projects and duties as assigned.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required. Experience in healthcare scheduling, patient access, or customer service operations preferred. Must be 19 years of age to witness legal consents.