Brunch Operations Leader — Guest Experience & Growth

Snooze-An-Am-Eater; Tempe (AZ); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Weekly pay and competitive hourly rate

Bonuses: quarterly and yearly

Health, dental, vision, and life plans

401k/Roth 401k

Paid time off: vacation and sick time

Paid holidays

Volunteer time

Paid meals

Field trips and development

Job summary

We are Snooze, the OG brunch leaders delivering breakfast with culinary creativity and radical hospitality in the United States. The General Manager role is the face of Snooze, directing operations, morale, guest satisfaction, and sales objectives while upholding Snooze Compass standards.

Responsibilities include planning, organizing, training, and leadership to optimize sales, costs, labor, and quality. Outstanding candidates will drive community relations and maintain a compliant,

Qualifications

• Must be 21 years of age and authorized to work in the United States.
• Have knowledge of food, beverage, and service generally involving at least 4+ years of operations and leadership experience.
• Be able to work in a standing position for long periods and 50–55 hours per week.

Responsibilities

• Ensure that all guests feel welcome and are given responsive, friendly, courteous, and exceptional service.
• Be a role model, facilitator, trainer, and able employee in all Snooze hourly positions.
• Develop, plan, and carry out all restaurant marketing, advertising, and promotional activities and campaigns.
• Develop relationships with the local community, collaborating with nonprofits, businesses, and government associations to bond Snooze to the local community.
• Maintain Snooze standards in terms of employment, including interviewing, hiring, training, reviewing, evaluating, and terminating based on company policy.
• Schedule labor by anticipating sales while ensuring all positions are filled and labor cost objectives are met.
• Continually strive to develop all staff in managerial and professional skills, building Snooze’s future leadership.
• Prepare all required paperwork, including forms, reports performance reviews, and schedules in an organized and timely manner.
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.
• Create and maintain a fun, safe, and rewarding work environment for all Snoozers

Job description

We are Snooze, the OG brunch leaders delivering breakfast with culinary creativity and radical hospitality in the United States. The General Manager role is the face of Snooze, directing operations, morale, guest satisfaction, and sales objectives while upholding Snooze Compass standards.

Responsibilities include planning, organizing, training, and leadership to optimize sales, costs, labor, and quality. Outstanding candidates will drive community relations and maintain a compliant,