General Manager

Snooze Tempe; Tempe (AZ); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Competitive quarterly bonuses

Competitive yearly bonus for P&L

Long-term incentive after 5 years of 1

No late nights—home by dinner

Cell phone reimbursement $50/month

Weekly pay and competitive hourly rate

Health, dental, vision, pet, and life

Short Term Disability and Life

401k/ Roth 401k

Telehealth program

Paid vacation 120 hours

Paid sick time 40 hours

Paid holidays 4

Volunteer time 8 hours

Meal benefits 100%

Field trips and growth opportunities

Unlimited dance parties

Job summary

Snooze Tempe is seeking a General Manager who will lead daily operations, guest experience, and team development at our Tempe location. You will drive sales, manage costs, and foster a culture of hospitality in line with Snooze standards.

The General Manager will mentor staff across all hourly roles, coordinate marketing initiatives, and build strong ties with the local community. You’ll oversee scheduling, compliance, and performance, ensuring any issues are resolved promptly.

Qualifications

• 4+ years of operations and leadership experience.
• Able to operate a cash register and POS system.
• Strong math skills for cash handling and budgeting.

Responsibilities

• Ensure guests receive responsive, friendly, courteous, and exceptional service.
• Be a role model and trainer in all Snooze hourly positions.
• Take 100% responsibility for the quality of products and service while achieving sales and growth objectives.
• Develop and implement restaurant marketing, advertising, and promotional activities.
• Build relationships with the local community and nonprofits to bond Snooze to the community.
• Hire, train, review, evaluate, and terminate staff per policy.
• Schedule labor to meet sales and labor cost objectives.
• Develop staff into future leadership.
• Monitor financial controls and cash handling procedures in line with Snooze policies.
• Prepare paperwork, reports, and schedules in a timely and organized manner.
• Comply with all health, safety, and labor regulations.
• Ensure food and beverage products are prepared and served to Snooze standards; maintain equipment.
• Create and maintain a fun, safe, and rewarding work environment.

Skills

Leadership experience

Cash handling

POS system

Math skills

Tools

Point of Sale (POS)

Job description

Snooze – Who Are We?

We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day. This allows us to serve our Guests through genuine care and radical hospitality.

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we’ve invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.

We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you’ll find more than a job. You’ll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone. Will you join us?

The General Manager Role at Snooze

You arethe face of Snooze; the lighthouse in direction, operations, morale, engagement, and guest satisfaction. The importanceof this role simply can’t be overstated, as the success of the restaurant liesin your hands. Some of your objectivesmay include the planning, organizing, training, and leadership necessary toachieve objectives in sales, costs, labor, employee retention, guest serviceand satisfaction, food quality, cleanliness and sanitation, communityengagement, and sustainability. You arean active member of your community and are responsible for generatingandreaching all sales objectives while creating and maintaining an environmentconsistent with the Snooze Compass and service standards.

The Benefits!

At Snooze, we not only want to pay you for the great work you do each and everyday, but we also want to help you take care of yourself and your family. Belowis a breakdown of a few benefits Snooze offers for this position.

• Competitivequarterly operational performance bonus
• Additionalcompetitive yearly bonus for incredible P&L management
• Long-termincentive program rewarding 5 years of service with a cash bonus, timeoff, and funds for personal development
• No latenights—you’llbe home by dinner time every night!
• $50 per monthfor cell phone reimbursement due to using your personal phone forrestaurant support (reimbursed monthly)
• Weeklypayand competitive hourly rates
• CompetitiveBasic Health, Dental, Visions, Pet, and Accident Insurance Plans
• Employer-paid Short Term Disability and Life Insurance Plans
• 401k/Roth 401kPlans
• Unlimited affordableTelehealth program
• 120 Hours (15days) of vacation time accrued per year and paid at a regular rate
• 40 Hours (5days) of paid sick time paid at regular rate per year
• Four (4) PaidHolidays - Closed Thanksgiving and Christmas Day to spend time with family and friends
• 8 Hours (1day) of paid community volunteer time paid at regular rate per hour
• 100% paid mealbenefits
• Other benefitsincluding potential field trips, community engagement, personal andprofessional growth, and advancement opportunities
• Unlimiteddance parties!

The Position Specifics

Completely understand all Snoozepolicies, procedures, standards, specifications, guidelines, and expectations.

• Ensure that all guests feel welcome and are given responsive, friendly, courteous, and exceptional service.
• Be a role model, facilitator, trainer, and able employee in all Snooze hourly positions.
• Assume 100% responsibility for the quality of products served and service given to guests while also achieving Snooze objectives for sales and growth.
• Develop, plan, and carry out all restaurantmarketing, advertising, and promotional activities and campaigns.
• Develop relationships with the localcommunity, collaborating with nonprofits, businesses, and government associations in order to bond Snooze to the local community.
• Maintain Snooze standards in terms of employment, including interviewing, hiring, training, reviewing, evaluating, and terminating based on company policy.
• Be knowledgeable of Snooze policiesregarding personnel and administer prompt, fair, and consistent correctiveaction for any violations of company policies, rules, and procedures.
• Schedule labor by anticipating sales while ensuring all positions are filled and labor cost objectives are met.
• Continually strive to develop all staffin managerial and professional skills, building Snooze’s future leadership.
• Consistently monitor financial controlsto assure objectives are met in sales, costs, labor, etc. Control cash andreceipts by adhering to cash handling and reconciliation procedures inaccordance with Snooze policies.
• Prepare all required paperwork,including forms, reports performance reviews, and schedules in an organized andtimely manner.
• Fully understand and comply with all federal,state, county, and municipal regulations that pertain to health, safety, andlabor requirements of the restaurant, employees, and guests.
• Ensure that all food and beverageproducts are consistently prepared and served according to Snooze standards. Verifythat all equipment is kept clean and in excellent working condition through personal inspection and regular preventative maintenance.
• Create and maintain a fun, safe, and rewarding work environment for all Snoozers

Isthis the role for you?

General Managers at Snooze...

• Must be 21 years of age and be authorized to work in the United States.
• Have knowledge of food, beverage, andservice generally involving at least 4+ years of operations and leadership experience.
• Possess excellent basic math skills and can operate a cash register and Point of Sale system. Must also be able to communicate and understand the predominant language (s) of the restaurant’strading area.
• Be able to work in a standing position for long periods (up to 10 hours) and have the stamina to work 50 to 55 hours per week.

Compensation Details:

Full Salary Range: $75,000 - $90,000

Hiring Range: $75,000 – $82,500

New Snoozers typically start within the hiring range, with movement through the full salary band based on demonstrated mastery of core competencies, expanded skillset, and sustained performance over time. This allows us to create meaningful opportunity for growth.

Snooze is an Equal Opportunity Employer

We use eVerify to confirm U.S. Employment eligibility.