Bronco Advising Center Advisor

The California State University; Pomona (CA); Hybrid; USD 50,000 - 70,000; Full time

Job summary

The California State University in Pomona is seeking a Student Advising staff member to provide timely, focused guidance to students, helping them stay on track for graduation and understand university policies. You will work with students and parents to identify needs and access campus resources.

Collaborating with a broad range of campus partners, you will guide students through policy navigation, referrals, and academic planning using campus tools.

Qualifications

• Provide timely, focused advising to all students.
• Explain university policies clearly to students and families.

Responsibilities

• Advise students on academic planning and resources.
• Coordinate with offices (deans, advisors, registrars) to support student success.
• Refer to CAPS, DRC, or other services when needed.

Skills

Student Advising

Policy Knowledge

Communication

Tools

Planner

Degree Progress Report

Schedule Builder

Job description

Job no: 556921
Work type: Staff
Location: Pomona
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

• Student Advising Provide timely, focused advising to all students to ensure that they stay on track to graduation and are able to successfully navigate university policies and procedures to meet their academic and career goals. In advising students, utilize a combination of high level analytical and interpersonal skills, as well as independent judgment, when developing effective and creative solutions to student problems. Work with students (and parents, when appropriate) using strong communication skills to explain complex university policies, identify student needs, and provide direction in helping students obtain resources and navigate challenges. Work with students (and parents, when appropriate) using strong communication skills to explain complex university policies, identify student needs, and provide direction in helping students obtain resources and navigate challenges. Work with students (and parents, when appropriate) using strong communication skills to explain complex university policies, identify student needs, and provide direction in helping students obtain resources and navigate challenges. Collaborate with a broad range of institutional partners that include associate deans, department chairs, faculty and staff, Office of Student Success, Bronco Advising Center, University Advising, Registrar's Office, and supplemental advising programs (e.g., Athletics, Kellogg Honors College, CPP Pledge) to provide support to students, as well as provide appropriate referral to university resources (e.g., CAPS, DRC, Veteran's center). Use e-advising tools including Planner, Degree Progress Report, Schedule Builder, CPP Connect, and semester conversion tools to advise students and educate them on academic planning. Interpret and apply policies and procedures to provide students and families with appropriate guidance, information and transactional and referral services related to the academic and enrollment services offices. Accurately assess the needs and concerns of the students and other visitors and provide timely and efficient service. Provide step by step instructions to empower students to better utilize online self-service in navigating polies and processes of the university. Provide accurate, timely, and effective referrals to academic advisors within the Bronco Advising Center and/or Colleges as well as specialist staff in enrollment offices and other key campus departments, which will require maintaining cooperative working relationships with faculty, staff, and others. Follow up to ensure that the students' needs were met. Attend and participate in professional development training offered by the university and professional organizations. Maintain current knowledge of academic, admission, and registration policies and