Brokerage Operations Leader

Expeditors; Laredo (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Expeditors in Laredo, TX is seeking a Brokerage Supervisor to lead the brokerage team and ensure efficient operations, compliance, and top-tier customer service.

You will monitor performance metrics, coach staff, and coordinate cross-functional activities with finance, sales, and operations to drive growth and customer satisfaction. Strong leadership and regulatory knowledge are essential for success in this role.

Qualifications

• Bachelor's degree or equivalent in business/operations.
• 3+ years’ experience in Customs Brokerage or brokerage operations.
• Leadership experience with coaching and mentoring staff.

Responsibilities

• Lead and develop the brokerage team to achieve high performance.
• Monitor and improve operational metrics and compliance.
• Coordinate with Sales, Finance, and Operations to fulfill customer requirements.
• Ensure timely and accurate processing of shipments and documentation.

Skills

Leadership

Team management

KPI tracking

Operations management

MS Office

English/Spanish fluency

Education

Bachelor's degree in Business Administration

Tools

EXPO Customs

CHB Workboard

Microsoft Excel

Job description

Expeditors in Laredo, TX is seeking a Brokerage Supervisor to lead the brokerage team and ensure efficient operations, compliance, and top-tier customer service.

You will monitor performance metrics, coach staff, and coordinate cross-functional activities with finance, sales, and operations to drive growth and customer satisfaction. Strong leadership and regulatory knowledge are essential for success in this role.