Brokerage Operations & Client Support Assistant

First Citizens Bank; Durham (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

First Citizens Bank is seeking an Operations Support professional within the Wealth team to help with daily operational tasks, client inquiries, and documentation processing. You will ensure accurate, timely handling of requests and maintain compliance filings across client accounts.

The role emphasizes collaboration with associates, management, and clients, while staying informed on bank policies to resolve issues and uphold high service standards.

Qualifications

• Bachelor's Degree or HS Diploma with 2 years' experience in Financial Services or Brokerage industry.
• Must have or obtain within 180 days all required licenses: Series 7, Series 63 & 65 or 66 and state-specific life, health, and long-term care licenses.

Responsibilities

• Operations Support — address client service questions, research, resolve, and update stakeholders; support time-sensitive operational projects; ensure unsolicited trading requests are processed correctly and promptly.
• Account Servicing — create, maintain, and update client accounts using department systems; input money movement requests and cashier records; identify missing documentation.
• Documentation — file, complete, and maintain department forms; assist in processing compliance files and gathering information for daily activities.
• Collaboration — work with associates, management, clients, and business teams; ensure follow-up on outstanding items and deadlines in a team setting.

Skills

Brokerage Ops

Communication

Customer Service

Records Management

Operational Excellence

Sales Support

Education

Bachelor's Degree

High School Diploma or GED

Job description

First Citizens Bank is seeking an Operations Support professional within the Wealth team to help with daily operational tasks, client inquiries, and documentation processing. You will ensure accurate, timely handling of requests and maintain compliance filings across client accounts.

The role emphasizes collaboration with associates, management, and clients, while staying informed on bank policies to resolve issues and uphold high service standards.