Brokerage Operations Architect

SoFi; Jacksonville (FL); On-site; USD 140,000 - 170,000; Full time

Job summary

SoFi seeks a seasoned Composer Segment Manager to lead and scale critical trading and brokerage operations. You will own key workstreams, shape processes, and partner with Product, Engineering, Operations, and Compliance to deliver scalable solutions.

The role demands strong brokerage expertise, structured problem-solving, and the ability to drive complex initiatives from issue identification to implementation, with a focus on regulatory compliance and risk management.

Qualifications

• 5+ years in brokerage, fintech, financial services, business operations, trading operations, or a related regulated environment.
• Strong understanding of brokerage operations and the trade lifecycle, including trading, clearing, settlement, and account servicing.
• Ability to independently own complex projects and operational workstreams from problem identification through implementation.
• Strong process-design, analytical, and problem-solving skills with experience developing scalable workflows and controls.
• FINRA Series 7, Series 24, AND Series 63 or 66 required.

Responsibilities

• Own and support critical Composer business operations, including trading, brokerage servicing, account operations, and complex operational escalations.
• Serve as a subject matter expert across Composer's operating model, including key brokerage workflows, systems, dependencies, and controls.
• Design and continuously improve end-to-end member journeys across key Composer experiences, identifying friction points and ensuring scalable servicing solutions.
• Serve as an escalation point for complex or high-impact member issues, driving resolution and translating learnings into broader process improvements.
• Partner across the business to identify operational pain points, define business requirements, and implement technology-enabled solutions and automation.
• Support trading operations and related workflows, including trade lifecycle management, exception handling, reconciliations, corporate actions, margin and risk events.
• Analyze operational data and trends to identify emerging issues, control gaps, capacity constraints, and opportunities for improvement.
• Lead cross-functional initiatives from discovery through implementation, coordinating stakeholders and driving execution.
• Partner with business leadership to operationalize new products, features, and strategic initiatives, including process design, controls, readiness, and post-launch monitoring.
• Develop and maintain policies, procedures, controls, and business continuity plans for critical Composer activities.
• Ensure operational processes align with regulatory requirements, internal policies, and risk-management standards.
• Serve as an escalation point for complex brokerage, trading, and servicing issues, identifying both immediate resolutions and broader process improvements.
• Proactively identify business risks and opportunities and provide clear, actionable recommendations to leadership.

Skills

Brokerage operations

Process design

Analytical thinking

Stakeholder communication

Regulated environment

Tools

Trading platforms

Compliance systems

Job description

SoFi seeks a seasoned Composer Segment Manager to lead and scale critical trading and brokerage operations. You will own key workstreams, shape processes, and partner with Product, Engineering, Operations, and Compliance to deliver scalable solutions.

The role demands strong brokerage expertise, structured problem-solving, and the ability to drive complex initiatives from issue identification to implementation, with a focus on regulatory compliance and risk management.