Broadcast IT Operations Technician

BBC; Washington (District of Columbia); On-site; USD 55,000 - 60,000; Full time

Job summary

BBC Washington DC is seeking an Operations Technician to maintain IT, technical, and operational workflows within our broadcast facility. The role involves following defined processes to resolve issues or escalate as needed, supporting productions teams for TV, radio and online platforms.

You will work in a shift-based environment, applying strong diagnostic skills, incident management, and effective communication.

Qualifications

• Strong computer literacy across Windows and macOS.
• Experience maintaining, troubleshooting and supporting IT hardware (desktops, laptops, peripherals).
• Experience with incident management and ticketing workflows to ensure timely resolution.
• Ability to communicate technical issues clearly to non-technical users and document activities accurately.
• Willingness to learn organisational policies, health and safety standards and regulatory requirements.

Responsibilities

• Good understanding of at least one end-to-end operational IT workflow, including its purpose, requirements and standards.
• Monitor workflows and support structures, identify and resolve issues or escalate as appropriate.
• Respond promptly to operational issues and initiate actions to maintain service continuity.
• Understand stakeholder requirements and adapt to changing operational needs and priorities.
• Prioritise workload under guidance of senior colleagues and follow instructions.
• Strong communication and administrative skills, including logging activities in Remedy and communicating with colleagues.
• Be aware of health, safety and security requirements in the workplace.

Skills

Windows/macOS

IT hardware

Desktops & laptops

Networking basics

Incident management

Ticketing systems

Communication skills

Documentation

Work under pressure

Tools

Remedy Ticketing System

Job description

BBC Washington DC is seeking an Operations Technician to maintain IT, technical, and operational workflows within our broadcast facility. The role involves following defined processes to resolve issues or escalate as needed, supporting productions teams for TV, radio and online platforms.

You will work in a shift-based environment, applying strong diagnostic skills, incident management, and effective communication.