Broadcast IT Operations Technician

BBC Group and Public Services; Washington (District of Columbia); Hybrid; USD 32,000 - 60,000; Full time

Job summary

The BBC Group and Public Services is seeking an Operations Technician to join the Washington DC team. You will support end-to-end IT workflows, monitor operations, and resolve issues to ensure uninterrupted broadcast facility services for TV, radio and online productions.

Ideal candidates will have strong IT literacy, hands-on hardware support experience, and solid incident management skills, with a focus on service continuity and effective communication within a busy media environment.

Qualifications

• Strong computer literacy across Windows/macOS and common business apps.
• Experience maintaining and supporting IT hardware including desktops, laptops and peripherals.
• Good diagnostic and problem-solving skills for technical issues.

Responsibilities

• Monitor workflows and support structures, resolving issues or escalating as needed.
• Respond promptly to operational issues to maintain service continuity.
• Understand stakeholder requirements and adapt to changing needs and priorities.
• Log activities accurately in the Remedy Ticketing System and communicate effectively.

Skills

Windows/macOS

IT hardware

Troubleshooting

Incident management

Ticketing systems

Communication

Documentation

Policy compliance

Health & safety

Tools

Remedy Ticketing System

Job description

The BBC Group and Public Services is seeking an Operations Technician to join the Washington DC team. You will support end-to-end IT workflows, monitor operations, and resolve issues to ensure uninterrupted broadcast facility services for TV, radio and online productions.

Ideal candidates will have strong IT literacy, hands-on hardware support experience, and solid incident management skills, with a focus on service continuity and effective communication within a busy media environment.