Operations Technician

BBC; Washington (District of Columbia); On-site; USD 55,000 - 60,000; Full time

Job summary

BBC Washington DC is seeking an Operations Technician to maintain IT, technical, and operational workflows within our broadcast facility. The role involves following defined processes to resolve issues or escalate as needed, supporting productions teams for TV, radio and online platforms.

You will work in a shift-based environment, applying strong diagnostic skills, incident management, and effective communication.

Qualifications

• Strong computer literacy across Windows and macOS.
• Experience maintaining, troubleshooting and supporting IT hardware (desktops, laptops, peripherals).
• Experience with incident management and ticketing workflows to ensure timely resolution.
• Ability to communicate technical issues clearly to non-technical users and document activities accurately.
• Willingness to learn organisational policies, health and safety standards and regulatory requirements.

Responsibilities

• Good understanding of at least one end-to-end operational IT workflow, including its purpose, requirements and standards.
• Monitor workflows and support structures, identify and resolve issues or escalate as appropriate.
• Respond promptly to operational issues and initiate actions to maintain service continuity.
• Understand stakeholder requirements and adapt to changing operational needs and priorities.
• Prioritise workload under guidance of senior colleagues and follow instructions.
• Strong communication and administrative skills, including logging activities in Remedy and communicating with colleagues.
• Be aware of health, safety and security requirements in the workplace.

Skills

Windows/macOS

IT hardware

Desktops & laptops

Networking basics

Incident management

Ticketing systems

Communication skills

Documentation

Work under pressure

Tools

Remedy Ticketing System

Job description

Job Details

JOB BAND: B

CONTRACT TYPE: Permanent, Full-time, At will

DEPARTMENT: BBC News

LOCATION: Washington DC

PROPOSED SALARY RANGE: $55,200 - $60,000 depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Any offer of employment with the BBC will be conditional upon you having the right to live and work in the US (US citizenship, Green Card or work authorisation).

PURPOSE OF THE ROLE

This role works as part of a shift-working team ensuring IT, technical, and operational workflows are maintained. An Operations Technician (OT) will undertake defined support processes within a workflow and will either resolve issues or escalation following a defined process.

WHY JOIN THE TEAM

Join a world-renowned broadcaster at the heart of its international operations. As an Operations Technician you’ll play a vital role in ensuring that things run smoothly throught our broadcast facility for productions teams creating content for TV, Radio and Online platforms. This is your opportunity to make a real impact on global audiences while developing your technical expertise in a dynamic media environment.

Your Key Responsibilities And Impact

• Good understanding of at least one end-to-end operational IT workflow, including its purpose, requirements and agreed standards.
• Ability to monitor workflows and support structures, identifying and resolving issues or escalating appropriately when required.
• Ability to respond promptly to operational issues and initiate appropriate action to maintain service continuity.
• Understanding of stakeholder requirements, adapting to changing operational needs and priorities.
• Ability to prioritise workload under the guidance of senior colleagues and follow instructions effectively.
• Strong communication and administrative skills, including accurate logging of activities within the Remedy Ticketing System and effective communication with colleagues.
• Awareness and appreciation of health, safety and security requirements within the workplace.

Essential Criteria

YOUR SKILLS AND EXPERIENCE

• Strong computer literacy, including Windows/macOS, common business applications, and a good understanding of IT hardware, software, and systems.
• Experience in maintaining, troubleshooting, and supporting IT hardware, including desktops, laptops, peripherals, and basic networking.
• Strong diagnostic and problem-solving skills, with the ability to identify, investigate, and resolve technical and system issues effectively.
• Experience supporting end users, including incident management, request fulfilment, ticketing systems, and appropriate escalation processes.
• Strong communication and interpersonal skills, with the ability to explain technical issues clearly and effectively to non-technical users.
• Effective administrative and documentation skills, with the ability to work independently and collaboratively, manage competing priorities, and deliver under pressure.
• Ability to learn and adhere to organisational policies, health and safety standards, and relevant regulatory requirements, with a flexible approach to a wide range of duties.

Desirable

• Problem solving methodologies.
• Experience in media and creative environments.
• Experience supporting audio-visual or media/broadcast equipment
• Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Understanding of cloud services (e.g. Microsoft 365, Azure, AWS)

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Recruitment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

For any general queries, please contact: [e-mail]