Broadband Triage Engineer

Inabia Software & Consulting Inc.; Pennsylvania; On-site; USD 120,000 - 180,000; Full time

Job summary

Inabia Software & Consulting Inc. is seeking a seasoned software engineer to lead and contribute across product releases and DevOps initiatives. You will monitor metrics, troubleshoot end-to-end broadband issues, and strengthen system reliability through robust debugging and data-driven practices.

The role requires strong C/C++, Python, and Linux skills, plus hands-on experience with ELK, Splunk, Grafana, and Jira. Expect collaboration on architecture decisions and mentoring a small team.

Qualifications

• Proven experience with C/C++ and Python, on Linux systems.
• Experience with log management and data visualisation tools (ELK, Splunk, Grafana).
• Strong scripting abilities in Bash, Python, or Go.

Responsibilities

• Ensure timely software releases and monitor metrics across devices.
• Troubleshoot end-to-end issues in broadband components and conduct root-cause analysis.
• Diagnose problems using Linux networking and packet capture techniques.
• Design and build DevOps tools to improve performance and efficiency.
• Leverage AWS data services (S3, Athena, QuickSight) for device data insights.
• Develop anomaly detection and data-driven solutions across device models.

Skills

C/C++

Python

Linux

ELK (Elastic Stack)

Splunk

Grafana

Tools

Jira

Git

GitHub

Job description

Your daily tasks:

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.
• Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi/Mesh, DOCSIS, Fiber, LTE, or similar access network technology. Conduct source code reviews to identify root causes within the components and platform.
• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis
• Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency.
• Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.
• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.

What You’ll Bring:

• Experience and strong ability in C/C++, Python, and Linux experience. You’ll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.
• Proven expertise in at least one scripting language, such as Bash, Python, or Go.
• Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.
• Experienced in Defect Tracking Tools such as Jira
• SCM Tools - Git & GitHub
• SQL and/or Amazon Athena experience.